AN AVANQUEST SMS SOLUTION SOOTHES HOUSE BUYING STRESS Monday 21 January 2008 PDF Print Divorce and moving house are supposed to be the most stressful things that life can throw at us! Avanquest Solutions can’t help with divorce, but their enterprise text messaging solution, Text Message Server is helping to soothe the house buying process for Hammondsdirect customers. Hammondsdirect are the UK's leading high-volume conveyancing firm. For their customers, moving house is a complex and stressful process. Realising that strong communications with clients is essential throughout the conveyancing process, Hammondsdirect have introduced text messaging as an additional method of keeping in touch with house buyers. Key information, such as completion dates are communicated by text as they happen, so customers are not left waiting for updates any longer than they have to. Text Message Server integrates with almost every business application, 'straight from the box'. SMS messages can be sent and received on the desktop and/or the software can be used to work with alerting and other automated systems. Chris Thompson, Managing Director, Avanquest Solutions says “Hammondsdirect have deployed highly-automated business processes throughout their organisation. They were already using a Captaris RightFax solution from Avanquest. It was essential that the text solution be as reliable and able to process high volumes with minimal support in the same way.” “We have had some excellent customer feedback” said Stephen Millband, IT Manager at Hammondsdirect. “Our clients really appreciate the up-to-the minute information that texting allows us to deliver and it gives them great confidence in our service. We can not eliminate the stress totally in this business, but anything we can do to aid communication with our clients is a great benefit and should help reduce it!” Millband concludes “SMS progress messages are seen as a key differentiator in our market place, giving us a competitive advantage. We are now looking at the feasibility of processing inbound SMS messages from our clients to further improve communications.” Further information about Avanquest Solutions can be found at www.avanquest-solutions.co.uk. Notes to Editors: Avanquest and Stephen Millband, IT Manager at Hammondsdirect are both available for interview. About Avanquest Software: Avanquest Software is a global developer and leading publisher of best-selling personal and professional software designed for utilities, office productivity, communications and mobility worldwide. Avanquest Software products are marketed in over 100 countries, through e-commerce, OEM partnerships and IT resellers. Founded in 1984 as BVRP Software and listed since December 1996 on Euronext (ISIN FR0004026714), Avanquest Software forms part of the Eurolist, NextEconomy segment and SBF 250 index. Additional information on Avanquest Software is available at www.avanquest.co.uk Contacts: Press Information Alison Hall Email: firstname.lastname@example.org Tel: 01752 241464 Mobile: 07500 012122 Sales: Email: email@example.com Tel: 01962 835053 This press release was distributed by ResponseSource Press Release Wire on behalf of Alison Hall PR in the following categories: Personal Finance, Business & Finance, Computing & Telecoms, for more information visit http://pressreleasewire.responsesource.com/about.