Tourvest Duty Free Enhances Innovative Service with Support from itlab Monday 21 January 2008 PDF Print London – January 21st, 2008 – itlab today announces that it has been working with Tourvest Duty Free, the provider of duty free services for Virgin Atlantic, to manage its mission critical servers with Service Obsession™. The service allows Tourvest to concentrate on its core business packing duty free trolleys for every single Virgin plane departing from the UK. Sean Kelly, General Manager Contracts, Tourvest Duty Free, explains: “We work on a tight schedule and are contracted to ensure that every aeroplane leaves with fully stocked duty free trollies. Failure to do this has never been an option for us. We have some IT support from our headquarters in South Africa, but we needed a local provider that had the specialist knowledge to manage our network server infrastructure on site in the UK. itlab was chosen and since then has helped us maintain our 100% service success rate including a public holiday when a server crash could not be fixed remotely. “itlab applied its Service Obsession™ and drove out to us to remedy the problem. This was then rectified in a few hours and meant we could once again meet our trolley production for the day. Planes travel 24/7 so we need our servers to be available 24/7 too in order to meet our daily packing schedule. For me itlab ensures that there is never a problem – it’s a bit like switching the lights on - you just know its going to work!” Dominic Monkhouse, managing director, itlab, concludes: “Tourvest is a great illustration of the customers that we work with every day. We give them the confidence to believe in their IT systems so they can concentrate on their core business. Service Obsession™ means regular visits to client sites, 24/7 monitoring and engineers willing to go that extra mile on public holidays. All of which means are customers businesses’ can thrive.” - Ends – Notes to Editors: IT Lab, founded in 1998, serves over 500 SME clients across London, the Midlands and the South West in all sectors. Priding themselves on what they term ‘Service Obsession™’, their mission is to transform IT from a drudging cost into a genuine competitive advantage for all clients. With IT Lab, it’s not all about the technology (though of course, they’re experts in all sorts of geekery!), it’s about providing a solution that is packed with Service Obsession™. An IT department if you haven’t got one, more horse power if you do. IT Lab’s main support services consist of: Support 2.0, a strategic IT service for business; IT Lab Direct, a pay as you go IT support service; and IT manager support, offering additional support to clients who already have their own internal IT provision. Additionally they provide expert services in business applications, database/software development, CRM & ERP solutions, web development, advanced security solutions, internet connectivity and VoIP. From their HQ in Farringdon, IT Lab deliver truly Obsessed™ service. They achieve this by hiring the right people, striving to create a mind blowing place to work and offering a constantly innovative range of services. To find out more about this unique culture visit http://www.itlab.com/service_obsession/. For more information, please contact: Emily Gallagher firstname.lastname@example.org or 00353851664255 This press release was distributed by ResponseSource Press Release Wire on behalf of Emily Droogleever in the following categories: Consumer Technology, Computing & Telecoms, for more information visit http://pressreleasewire.responsesource.com/about.