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29th January 2008

Hornbill expands in US to meet increased market demand for IT service management solutions

Hornbill Systems, the provider of service management solutions, has opened a new office in the city of Irving, Dallas. Hornbill’s office is situated in a new high-tech development site, located for fast access to Dallas Fort Worth (DFW) airport. Hornbill’s office space will accommodate its growing team of sales, technical support, finance and operational staff to meet the increasing US market demand for its solutions. Hornbill is in the process of linking the Dallas office to its UK headquarters’ communications network, providing a seamless extensive full service to both customers and staff.

Hornbill’s office, which benefits from catering and gym facilities on-site, includes bespoke training facilities for customers. Technical customer support and training is provided by ITIL-certified staff, offering customers the benefits of their experience in IT Service Management Best Practice.

Gerry Sweeney, CEO of Hornbill Systems commented, “This is an exciting time for Hornbill Systems, as the US market is opening up so many new opportunities. Since opening our first US office in 2004, we have acquired a number of customers which includes Drew University, University of Colorado and Half Price Books.

“This success has fuelled the need for us to open a second office to support customers with local training, meeting areas and sales and technical support. The site that we have chosen is an ideal central US location which provides us with an excellent facility to service our customers, with convenient access to the airport as well as pleasant surroundings and premises.”

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NOTES TO EDITORS

About Hornbill Systems
Hornbill Systems delivers market leading Service Management solutions that enable organisations to automate business processes and provide first class customer service. Drawing on a decade of experience, Hornbill has packaged a number of applications designed for rapid deployment within any employee or customer service support environment. Solutions are available for IT Service Management, Facilities, HR/Payroll, as well as a broad range of Business, Consumer and Citizen Response service desks. Hornbill’s foundation product, Supportworks ESP can address the individual requirements of multiple business units, significantly reducing costs by providing a consolidated Service Management solution.

In 2005 Supportworks won the HDI awards for “Best Business use of Support Technology” with Sharp Electronics and “Support Excellence Award for Smaller Helpdesks” with Camelot.

For more information about Hornbill’s solutions please visit http://www.hornbill.com/


For Company and editorial information contact:

Ann James

Hornbill Systems

Tel: +44 (0) 208 582 8223
Email: ann.james@hornbill.com
Andreina West

PR Artistry

Tel: +44 (0)1491 639500

Email: andreina@pra-ltd.co.uk














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