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• Further senior staff and production facilities trebled
• Customer service experience enhanced
• Strategic management appointments to key roles

Home Information Pack provider Hipag Services has started 2008 with a trebling of orders for HIPs and has geared up to meet increased demand by greatly expanding its HIP production facilities in London and by appointing further senior staff to cope with the trebling in production of HIPs.

Hipag has increased its floor space by 100 per cent, and has recruited additional staff including the new key role of Customer Services Manager, Joana Adams, to head up the expanded customer services division. Her role is to deal with enquiries more quickly and to ensure the efficient progress of orders. Says Hipag CEO, Rob Hailstone, ‘Joana is an important new addition to our busy team. We know from the feedback we have received that what our Estate Agent members want is speedy and accurate HIP production to ensure they can turn their sales around faster. In fact we have made the quicker selling of properties the basis of our current marketing campaigns.’

Hipag has also engaged the services of property industry expert Ray Casling, founder of leading West Country estate agents Caslings, and formerly a director of Mann & Co, as a consultant. Says Rob Hailstone, ‘I’m especially pleased to welcome Ray Casling on board because of his vast experience in the property industry both at senior level and as an estate agency owner. Ray will be a particularly valuable member of the team making sure that we fully understand the needs of our estate agent customers.’

Says Ray Casling, ‘The introduction of HIPs has already made a dramatic impact on the property business and is changing the way estate agents do business. Hipag has been in the forefront of pioneering the exchange-ready HIP (particularly with their new HIPS2Xchange initiative) and I’m looking forward to promoting this important new development in the industry.’

Says Rob Hailstone, ‘What estate agents and sellers want is quite simply to turn their properties around faster and the measures we have taken so far this year have been aimed at helping them do just that. More production facilities, a new customer services manager, additional experienced advice from property professionals like Ray Casling, and our recently introduced guide What Information Does Your Hip Contain, are all designed to help busy estate agents achieve faster sales.’

‘There are many stories of doom and gloom in the media and industry currently regarding the introduction of Hips’, says Hailstone, ‘but at Hipag we are doing something constructive. Hipag is giving concrete help, advice and assistance to estate agents, both to sell the Hips concept to them and to enable them to sell the benefits to their customers.’

Property professionals can find out more about Hipag’s exchange-ready HIPs by visiting , by calling 0845 375 2890 or via email at

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About Hipag Services

Hipag Services Ltd ( has been formed to assist independent estate agents and high street solicitor practices in England and Wales produce HIPs quickly and efficiently. Hipag’s HIPS2Xchange concept speeds up property sales because the basic pack is compiled as quickly as possible in advance of a purchaser being found in order to provide an ‘exchange-ready’ HIP.

Hipag currently has over 3,000 registered members, from Cornwall to Cumbria, who it will work in co-operation with Hipag to produce HIPs rapidly, enabling property sales to proceed without delay.

Hipag’s membership includes independent estate agents, high street solicitors , home inspectors and domestic energy assessors who will prepare the Home Condition Reports and the Energy Performance Certificate.

Hipag Services has the financial backing of the OyezStraker Group, the UK's leading independent office products and business services company with 1,500 staff and £200m turnover.

For further information visit or contact:

Rob Hailstone, CEO, Hipag Services
T: 020 7565 3985 E:

Jacqui Green, Jacqui Green Marketing & PR
T: 020 7808 0113/ M: 07885 2670 349 E:

This press release was distributed by ResponseSource Press Release Wire on behalf of Jacqui Green Marketing in the following categories: Home & Garden, Public Sector, Third Sector & Legal, Construction & Property, for more information visit