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…GoldenGate and ITD implement GoldenGate Live Reporting to support Yapı Kredi’s query and reporting requirements…

20 February 2008 — GoldenGate Software Inc. (, a leading provider of high availability and real-time data integration solutions, today announced that Yapı Kredi (, one of the leading commercial and retail banks in Turkey, has implemented the GoldenGate live reporting solution with local partner ITD. Yapı Kredi is using the GoldenGate® solutions to manage its high volumes of transactional data, moving it in real-time to a secondary dedicated environment used to support all of its query and reporting requirements. Established in 1944 as Turkey’s first nationwide privately-held bank, Yapı Kredi is today the fourth largest private bank in the country.

A pioneer in retail banking and innovation, over the years the bank has been the first to introduce Turkish consumers to services such as loans, credit cards, account access cards, ATMs and various other investment products. With over 13 million customers and more than 670 branches throughout the country, it has always been a major priority for Yapı Kredi to run IT operations in the most effective way possible, in order to better serve its growing customer community and to better understand its customer base in order to offer relevant add-on products and services.

To gain access to the growing volume of customer information which the bank collects, batch processing approaches such as ETL (extract, transform and load) simply do not work. The latency of reports, such as end of day reports and data warehouse reports and queries needed to be much more up–to-date in order to best serve internal reporting and decision making requirements. Before implementing the GoldenGate live reporting solution, it was commonplace to run queries and reports against a production, OLTP or other business-critical system, rather than wait for the next batch process to run. This practice created processing demands that caused performance degradation to the source system. As more queries hit the primary database running on Sun Solaris with Oracle as source and target, performance continued to rapidly decline and transaction processing was compromised. As such, Yapı Kredi experienced costly latencies during the reporting process, because of the nightly and end-of-month batch process.

Sinan Erdem Özer, Head of System Support & Operations Group at Yapı Kredi, explained: “We wanted to off-load reporting activity from the production databases to a lower-cost secondary system where the most current data is always available to support real-time reporting needs. Yapı Kredi has worked with ITD for a number of years and, having been very satisfied with the products and support that it has provided, it was only natural for us to choose to work with ITD again for the GoldenGate live reporting solution.”

Hatice Ayas, Managing Director of ITD, commented, “For such a prominent and highly regarded bank as Yapi Kredi, leveraging customer data to provide a highly competitive service while keeping that data secure is paramount. Our aim at ITD is to partner with only the best providers to ensure that we are able to consistently offer our customers excellent service. GoldenGate’s ability to manage high volumes of data across the widest range of database and hardware environments made it the natural partner of choice for us and we were delighted to be able to recommend the GoldenGate live reporting solution to Yapi Kredi.”

Demonstrating its successful partnership, the ITD and GoldenGate teams worked together with Yapı Kredi in implementing the solution. On completion of the implementation phase, Yapı Kredi began to work directly with ITD as the local expertise center which currently handles all support calls.

Richard Dobber, Managing Director for EMEA at GoldenGate BV, said: “For businesses that rely on low latency data to support their day-to-day business decision-making and efficiently address customer needs, its availability becomes very important. For a market-leading organisation such as Yapi Kredi, GoldenGate’s real-time data integration solution, which facilitates the movement of data with sub-second latency across several different systems while still maintaining its data accuracy and integrity, is critical.”

In addition to its strong domestic presence including its financial subsidiaries in Turkey, Yapı Kredi owns subsidiary banks in the Netherlands, Germany, Russia and Azerbaijan.

About GoldenGate Software:
GoldenGate Software Inc. is a leading provider of high availability and real-time data integration solutions for improving the availability, accessibility and performance of critical data across enterprise systems. GoldenGate's technology offerings enable businesses to capture, route, transform, deliver, and verify transactional data in real time across heterogeneous IT environments. With more than 400 enterprises using GoldenGate solutions worldwide, GoldenGate products drive solutions for critical initiatives in high availability, disaster tolerance, and real-time data integration. Enterprises using GoldenGate solutions include Visa, Bank of America, US Bank, UBS, Sabre Holdings, DIRECTV, Comcast, Federated Investors, Mayo Foundation and GoldenGate broadens its global market reach through key relationships with leading application and technology vendors including ACI Worldwide, Amdocs, Business Objects, Cerner, Eclipsys, GE Healthcare, HP, IBM, Ingres, Oracle, Teradata, and others. A private company, GoldenGate is headquartered in San Francisco and can be found on the Web at

About ITD:
Founded in Istanbul in 1991, ITD -İletişim Teknoloji Danışmanlık Ticaret A.Ş. provides services on voice automation, payment automation and infrastructural performance solutions. Due to the founder’s experience in the financial industry, as well as the importance of this sector in Turkey, the financial market was the starting point of all activities at ITD.

The key markets for ITD are the finance, telecommunication and retail industries.

Within its voice automation solution business line, ITD offers call / contact center solutions, interactive voice response systems, speech recognition, real-time performance management solutions and unified business communications on IP infrastructure. According to the market needs, ITD converts its know-how into value added solutions and products. The MagiContact® Product Family has been developed to complement ITD’s voice systems solutions.

Within its payment automation solution business line, ITD provides end-to-end payment solutions ranging from risk / fraud management solutions to anti-money laundering system, “PointPlus” loyalty solution and complete card management solutions.

Within its infrastructural performance solutions, ITD provides high availability & real-time data integration solutions, testing solutions for e-payment systems and SMS Gateway / SMS Technologies to its customers.

ITD enlarges its operations and broadens its services and market-driven approach internationally. With this focus; ITD has a direct office in Poland since 1994.

All trademarks identified by the ® are registered trademarks or trademarks, respectively, of GoldenGate Software, Inc. All other trademarks are the property of their respective owners.

Press Contacts:
Gillie Tennant / Penny Flood
Ascendant Communications
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