ITO buyers creating increasingly complex webs of supporting service providers says EquaTerra Thursday 21 February 2008 PDF Print Latest data highlights increased multi-sourcing trend 20 February 2008; Media alert (for immediate use): IT outsourcing buyers in the BeLux, Netherlands, Nordics and UK have, on average, three or more current relationships with ITO service providers per region, and some have active ITO engagements with over 10 different ITO providers according to findings being published today by EquaTerra (‘The Pros, Cons and Market Trending for Multi-sourced ITO’). Additionally, the recent 4Q07 EquaTerra Pulse survey found that 29 per cent of ITO service providers polled were seeing more multi-sourcing deals in the market, while just five percent were seeing more single - sourced deals (using one provider). While these numbers do not even include non - outsourcing IT service providers relationships, such as those delivering consulting or systems integration work, the overall findings have reinforced the fact that multi-sourcing is becoming more common in the ITO market in both Europe and the Americas. Stan Lepeak, Managing Director, EquaTerra Research explained “Some ITO buyers are proactively entering into multi-sourced engagements in pursuit of ‘best of breed’ service provider scenarios. More often, though, buyers are backing into multi-sourcing through an ongoing accumulation of ITO and BPO efforts”. “This can create some real challenges around governance, integration and overall responsibility for service delivery. The onus is on ITO buyers to determine how to maximise the opportunities and efficiencies that multi-sourcing can offer, whilst still ensuring they are achieving long term goals through effective governance” he warned. To read a full copy of the research paper ‘The Pros, Cons and Market Trending for Multi-sourced ITO’ please visit: http://www.equaterra.com/KR/research/ITO-multi-sourcing-all.... To arrange a media interview with an EquaTerra spokesperson, please contact: Sarah Beyrath PR Manager, Europe firstname.lastname@example.org +44 (0) 207 347 5156 (d/l) + 44 (0) 7702 915 968 Notes to editors: Multi-sourcing means that buyers are using multiple ITO service providers to support different IT functions and processes, and across different regions and business units. Further, as ITO buyers increasingly pursue business process outsourcing (BPO) efforts, the number and type of outsourcing service providers introduced into buyers’ networks also expands. About EquaTerra EquaTerra sourcing advisors help clients achieve sustainable value in their IT and business processes. Our advisors average more than 20 years of industry experience and have supported over 2000 transformation and outsourcing projects across more than 60 countries. Supporting clients throughout the Americas, Europe, Middle East, Africa and Asia Pacific, we have deep functional knowledge in Finance and Accounting, HR, IT, Procurement and other critical business processes. EquaTerra helps clients achieve significant cost savings and process improvement with internal transformation, shared services and outsourcing solutions. For more information, please contact Jemima Fitzgerald at +44 (0) 845 838 7500; email@example.com; www.equaterra.com. This press release was distributed by ResponseSource Press Release Wire on behalf of Equaterra Europe Ltd in the following categories: Computing & Telecoms, for more information visit http://pressreleasewire.responsesource.com/about.