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Recent reports suggest that around 50% of claims are still unresolved as a result of last summers flash flooding and with the UK’s biggest earthquake in 25 years signalling that more climatic changes may be on their way, many customers have been left wondering just how prepared their insurer will be to deal with increasingly unpredictable natural events. Claims management specialists ClaimsDesk are strongly advising insurers to use this time to review their current claims handling processes as they suspect that many are not fully prepared to handle similar situations in the future.

Insurers are increasingly under pressure to deliver more cost effective claims handling and resolution whilst simultaneously raising the levels of customer service and recent reports suggest that the average property insurance claim now reaches £75,000. ClaimsDesk advise that adopting a web-based approach to managing their claims supply chain is needed if insurers want to remain competitive.

Colville Wood, Solutions Director at ClaimsDesk, believes that many insurers may be holding back from improving their claims fulfilment processes because they fear that it will be expensive, long winded and will involve extensive restructuring of their current systems, when in fact a web-based hub solution can provide a rapid, simplified approach to improving functionality by working seamlessly alongside existing systems.

“Insurers are measured by the speed and efficiency with which they handle their customer claims, and the ideal way to gain the upper hand is to embrace technology to help them improve every aspect of the claim from initial qualification to assessment to restoration or replacement” suggests Colville.

Managing the claims process via a web-based application provides much greater visibility and control of the claims process and significantly lowers the per-claim administrative cost. A leading hub-based insurance claim fulfilment company adopted a web-based platform in late 2006 and, as a result, doubled the number of claims handled by the existing claims team and halved the time to settle.

“A hosted online solution provides a simple and easy way for insurers to radically improve their claims fulfilment quickly without having to spend months waiting for an in-house IT team to develop their own application. Various classes of user can access the system at defined security levels via a link on their desktop and have complete visibility of all relevant parts of the claims process” explains Colville.

For further details on ClaimsDesk visit www.claimsdesk.co.uk.

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Editor’s Notes:

ClaimsDesk is a comprehensive supply chain management solution for insurance claim fulfilment with proven ability to substantially reduce both the cost of claim handling and the time taken to settle claims.
ClaimsDesk is the first total end-to-end web-based hub solution of its kind in the market.

ClaimsDesk was launched on 31st October 2007 at the Claims and Claims Management Day, part of the IEA's Future of General Insurance conference, at the Queen Elizabeth II centre in London.

ClaimsDesk can transform the claims handling process, providing much greater visibility and control of claims progress and substantially reducing the per-claim administrative cost. Service to the policyholder is improved through better communication and faster claim resolution.

Features include:

• Automatic or manual entry of claim
• Full document and image storage capability
• Comprehensive database of available products and services
• Automatic generation of works instructions
• Web-enabled, accessible via wide range of devices, including PDAs and mobile phones
• Fully integrated invoicing and accounting mechanism
• Rigorous business process driven approach
• Dashboard monitoring for real-time status information
• Comprehensive reporting for business management and statutory purposes

ClaimsDesk is a division of Coublis Limited. Coublis was established in 2004 with the aim of bringing high quality, well designed, secure business applications more commonly found in large companies to the SME sector. Using a proprietary architecture, Coublis combines commonly used business routines together with individual client-specific application segments to construct integrated, flexible, cost-effective applications tailored to the specific needs of each client organisation

Led by a small group of experienced business executives, Coublis currently has some 20 professional staff and Associates. Coublis has particular expertise in the retail and distribution, financial services, entertainment and professional services sectors.

For more information about Coublis please visit www.coublis.com

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