New partnership with PSC, a Kuwait Finance House co, set to revolutionise Contact Centre service delivery in the Middle East and Africa Tuesday 25 March 2008 PDF Print SOUTH SURRA, KUWAIT TUESDAY 25TH OF MARCH: QPC today announced a partnership with Kuwait based Public Services Company (PSC), a subsidiary of the Kuwait Finance House, to deliver contact centre consulting, workforce optimisation and education solutions in the Middle East and Africa. The new business will provide locally supported solutions that enable companies with contact centres to become more customer focused whilst ensuring that they reduce operational costs, increase sales and retain customers. Wataniya, Qtel and the Jumeirah Group are just some of the major companies who have already recognised the value of working with QPC. The partnership will trade under the market-leading QPC brand and allow organisations with contact centres in the Middle East and Africa to better meet the rapidly increasing need for superior service delivery and growing sales within key vertical markets like telecoms, travel, leisure, financial services and utilities as the region continues to rapidly mature. “We have enjoyed a long standing relationship with QPC and are delighted to be able to strengthen this through the creation of a new joint venture”, says Bader Al Enezi Managing Director and General Manager of PSC. Also talking about the partnership Phil Smith, founder of QPC, commented “PSC’s customer-centric approach, world-class services and local knowledge provide the perfect compliment to QPC’s expertise in delivering proven people, process and technology solutions for service to some of the best known businesses around the world”. Starting with offices in Kuwait and Dubai, with further regional centres opening later this year, QPC will provide solution support locally. “Companies with contact centres all require the very best global solutions coupled with fast, effective support for these locally. We understand that they cannot wait for support to fly in from somewhere else in the world”, says Howard Shaw, Managing Director of QPC in the Middle East and Africa. “We are delighted to be in a position to provide in-region consulting expertise and technical support to each and every one of our contact centre customers”, he concludes. About QPC QPC helps the world’s leading companies like Barclays, Hilton and Telstra to improve their business performance by enabling their customer service operations to surpass their operational and strategic goals. QPC’s global contact centre consulting expertise, workforce optimisation solutions and agent training / development services have a proven track record of reducing costs, increasing revenues and improving both customer and employee retention within contact centre and other service centre environments. For more information, visit www.qpc.com About PSC The Public Services Company was founded in 1996 as a Kuwait Closed Shareholding Company. In June 2003, the Kuwait Finance House and Al-Awqaf Foundation joined together to run its business operations. PSC has developed close collaboration with its clients and partners and its industry solutions enable organisations to manage and optimise customer relationships across multiple touch points, including telephone, Internet, field, retail and other distribution channels. It also has an extensive experience in Hospital Management and Support. For more information, visit www.psc.co.kw About KFH: Kuwait Finance House (KFH) was established in the State of Kuwait in 1977, as the first bank operating in accordance with the Islamic Shari'a and is listed in Kuwait Stock Exchange (KSE), to become the leading Islamic bank in the world. KFH provides a wide range of Islamic Shari'a compliant products and services, covering banking, real estate, trade finance, investment portfolios, and other products and services. Since the 1980s, it has established independent banks in Turkey, Bahrain, and Malaysia. Moreover, it has stakes in other Islamic banks. Its investment activities in the US, Europe, South East Asia and the Middle East contributed tremendously to achieving the ever-growing profit of KFH, in collaboration with the world's leading companies and banks, such as Citibank, Deutsche Bank, JP Morgan, Chase, BNP Paribas, ABN Amro, HSBC, and Islamic Development Bank (IDB). For more information, visit www.kfh.com For Additional Information: Lester Lang, QPC MEA E-mail: firstname.lastname@example.org Tel. +965 (0)225 2131 Fax. +965 (0)225 2133 Mobile: +971 (0)50 144 7454 This press release was distributed by ResponseSource Press Release Wire on behalf of QPC Ltd in the following categories: Computing & Telecoms, for more information visit http://pressreleasewire.responsesource.com/about.