Epitiro to Improve On-Line Customer Experience Thursday 24 April 2008 PDF Print ISP-I™ Reportal Global Website Testing Application Provides End User Insight CARDIFF, WALES, UK (APRIL 24, 2008) Epitiro, the leader in comparative broadband benchmarking, today announces ISP-I™ Reportal, a new website testing enhancement to the company’s portfolio of broadband benchmarking solutions. Businesses that depend on their websites for effective communication and e-commerce will now be able to fully understand the true on-line customer experience and address performance issues. ISP-I™ Reportal is the first website testing solution to be located on multiple consumer broadband (DSL, Cable, Wireless, WiFi) networks thus enabling a true and accurate analysis of a website’s performance from the end user perspective. ISP-I™ Reportal conducts testing via the leading ISPs worldwide and uses popular browsers, including Internet Explorer and Firefox, to measure response times, security levels, page flows and other transactions that affect the customer experience. The comprehensive analysis is performed using Epitiro’s extensive deployment of edge-based agents. “In order to get a consumer view, it is essential that customer experience testing is performed at real end-user locations and not some technically or logistically convenient mid-point sited within the carrier network or data center.” said JP Curley, Technical Director, Epitiro. “ On-line experience is dependent on both the website design as well as variables beyond the control of a business such as an ISP’s traffic management policies, the browser a customer uses, and of course, the customer’s location. With ISP-I™ Reportal, businesses will now have visibility of their customer’s on-line experience and be able to make immediate improvements.” ISP-I™ Reportal works in concert with the company’s acclaimed ISP-I™ solution, which forms the basis of Epitiro’s Internet Performance Index™, an industry-standard report referenced by leading ISPs, Ofcom and the Advertising Standards Authority. Epitiro’s ISP-I™ Reportal website analysis application is available as part of a managed service or bespoke broadband benchmarking solution. About Epitiro Epitiro provides broadband performance and customer experience benchmarking data to ISPs, media providers, multi-national corporations and government regulators. VoIP, video and internet service qualities are benchmarked via Epitiro’s extensive deployment of ISP-I™ edge-based agents with results available through an on-line service or the semi-annual Internet Performance Index™ report. The company also provides bespoke test and benchmarking solutions with *DataLite™, VocaLite™ and ISP-I™, with its full P2P and website analysis capabilities. Clients such as BT, Orange, Virgin, New Zealand Telecom, Ofcom, Tiscali, Telefonica O2 and others benefit from Epitiro’s extensive analysis of fixed and wireless broadband performance. Founded in 2000, Epitiro is the chief source of intelligence for the ISPA (Internet Service Provider Association) awards, and is based in Cardiff, Wales, UK. DataLite™, VocaLite™, Internet Performance Index™, and ISP-I™ are trademarks of Epitiro Ltd. All rights reserved. ENDS Contact: Iain Wood Email: firstname.lastname@example.org Epitiro (UK) Ltd. Epitiro House, 9 Raleigh Walk Waterfront 2000, Brigantine Place Cardiff CF10 4LN www.epitiro.com This press release was distributed by ResponseSource Press Release Wire on behalf of Taff Marketing PR in the following categories: Business & Finance, Computing & Telecoms, for more information visit http://pressreleasewire.responsesource.com/about.