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UK-based Evolve Quality Systems has launched a people-centred quality model. Drawing on the best quality and improvement methods from industry and academia of the last 60 years, the Evolve model is designed to create a revolutionary and permanent change in the quality delivered to customers, so improving the bottom line. The thinking behind the model is explained in the White Paper 'Improving the Experience of Quality through Quality Thinking' which will be formally launched at the Institute of Configuration Management's annual conferences in Stuttgart and Orlando in the autumn.

Paul O’Neill, an engineer and systems designer with 40 years’ experience and MD of Evolve Quality Systems, has created the model. He says: “Despite millions spent on consultancy over the last four decades, the quality supposedly being created in organisations is still not getting to the customer. It is the perennial problem still challenging every manager and business leader: Customers demand higher and higher quality, so why can we not consistently guarantee quality in everything we do?”

The Evolve model is a fundamentally different approach designed to save managers time, reduce waste and eradicate rework. Recognising that quality cannot be introduced as a one-off exercise, the Evolve model is a process that grows and harnesses the natural quality rooted in every individual in the organisation. In doing so it introduces a new approach to management, communication and people development.

Evolve Quality Systems delivers the model in a series of informal training and coaching sessions for managers and staff. This is backed by ongoing support for three years. Paul O’Neill explains: “Quality begins with the development of quality people having quality knowledge. This is then reinforced with the skilled use of quality methods and tools. That’s not something that is effective overnight. That is why we provide free ongoing support to help management and staff make the necessary transformations.”

The Evolve model can be used in an international conglomerate or in a small business or public sector organisation. Paul O’Neill explains: “Wherever there are people working, Evolve can help because it recognises and builds on the fact that most people care about what they do and how they do it.”


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For further information contact Paul O’Neill on +44 (0)1903 231504 (mobile: +44 (0)7980 877756), or poneill@evolveglobal.org

Notes to editors
About Paul O’Neill, MD of Evolve Quality Systems
Paul has a background of 42 years’ experience in industry ranging from his apprenticeship in shipbuilding, to electrical engineering, the British Merchant Navy and telecommunications software engineering. With considerable experience in engineering quality systems, and being, like everyone else, a consumer, commuter and voter, Paul developed the Evolve approach to quality to tackle head on the failure of individual quality tools, management theories and consultancies. His aim is to make a significant and badly needed change in the quality experienced by customers of most organisations.

About Evolve Quality Systems Ltd (www.evolveglobal.org)
Paul O’Neill established Evolve Quality Systems in 2007 to deliver the Evolve people-centred quality model. The Evolve model is made up of three essential attributes: four world-class and proven quality methods working together for the first time; providing people with new knowledge and quality thinking capabilities; and the transformation in managing style to one of empathic leadership and co-operation and, critically, enabling employees to have pride in their work.

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