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A third of organisations still have no systems in place to manage and record their electronic documents

In the light of recent events such as the BP oil spill, the Toyota recalls, the banking crisis and high profile government email leaks, senior managers in 57% of organisations have become more conscious of the business risks of poor information management and records keeping, according to a recent survey by AIIM (Association for Information and Image Management). The priority given to records management has increased over the last two years in over 80% of organisations, and this is reflected in a planned increase in records management spend in over half of the organisations surveyed.

John Mancini, President of AIIM, comments, “When the lawsuits and compensation claims kick in, companies are totally reliant on their communications records, and these days, almost all of those records are electronic. A third of organisations still have no systems in place to manage and record their electronic documents, and even those that do are struggling with their policies on emails. Opinion is equally split between three approaches: delete everything, keep everything and keep only the important things – which presents its own challenge of selection policy.”

The AIIM survey found that 34% of respondents have been affected by the lack of complete electronic information in a court case or a potential court case, and 24% have had situations where undeleted records, held beyond their retention period, have influenced the strength of a court case – weakening it more often than not. Unnecessary review of undeleted content during the discovery process was cited as a major legal cost factor.

These new pressures on legal departments and the rising costs of legal actions are creating considerable interest in e-Discovery tools, which provide improved search, early case assessment and review process management. The 17% of organisations using these tools reported a return on investment of 18 months to two years.

Based on over 650 responses, the AIIM Industry Watch research report is entitled “E-Discovery and ERM: how is records management performing in the new spotlight?” and is free to download from the AIIM website. It is underwritten by ASG, EMC and Iron Mountain.

About the research

The survey was taken by 654 individual members of the AIIM community between July 30th and August 19th, 2010, using a Web-based tool. Invitations to take the survey were sent via e-mail to a selection of the AIIM worldwide community members.

About ASG

ASG provides a full range of practical software solutions that help IT organisations lower costs, save time, and make proactive decisions that drive business success. Best known for its broad portfolio of best-value, results-driven technologies, ASG partners with 85 percent of the world’s largest companies to optimise IT service delivery in both mainframe and distributed environments. Founded in 1986, ASG is a privately held global company based in Naples, Florida, with more than 70 offices worldwide.

About EMC

EMC Corporation (NYSE: EMC) is the world’s leading developer and provider of information infrastructure technology and solutions that enable organisations of all sizes to transform the way they compete and create value from their information. Information about EMC’s products and services can be found at

About Iron Mountain Iron Mountain is the world's leading provider of information management services for data protection and recovery, archiving (email and SharePoint), e-Discovery, litigation readiness and intellectual property management. Iron Mountain offers a comprehensive suite of solutions to thousands of companies around the world, directly and through a worldwide network of channel partners.

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Beth Mayhew
Director, Marketing

Doug Miles
Director, Market Intelligence

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