Men’s patience is more likely to snap quicker than women’s, new research has shown, even though women perceive themselves as being less patient than men.
When asked how long they would wait before walking off in a strop, five out of ten men would wait up to a minute, but only one in ten women said they would leave this quickly.
Yet when each gender was asked if they would describe themselves as a patient person, only four out of ten women agreed, against six out of ten men claiming they were patient.
On average, Brits’ patience lasts just two and a half minutes before they snap. After this we start huffing and puffing, sighing impatiently and muttering to ourselves.
The survey of 3,000 Brits, which was commissioned by online parcel delivery company myhermes.co.uk, found that a quarter have even lost money as a result of their impatience, refusing to wait in a queue or stay on hold.
A slow internet connection was the thing most likely to get Brits shouting with impatience, followed by slow drivers and being told their phone call is in a queue.
This was followed by traffic jams, friends who are always late, waiting in for a delivery and queuing at the Post Office.
Jon Tobbell, from myHermes, said: “We already thought that people were becoming less patient and that they don’t like queuing or waiting around, but it’s surprising to see the extent of how impatient people really are.
“We all lead busy lives and time is precious to everyone. The last thing you want is to be kept hanging around because of other people. Especially when you are paying your internet provider or a store for their service. No-one likes to lose their cool.
“To think that a quarter of people would lose out on money as they couldn’t wait any longer in a queue or stay on hold is shocking, but people nowadays just want good customer service and don’t want to be hanging around for any longer than expected.
“With waiting in for a delivery being a major factor, at least sending parcels by myHermes, which is quick to load and order, will mean no queuing at post offices or waiting for deliveries – we collect from your door and we’re the only company who’ll keep trying to redeliver to you until you’re in!
“We also give people the option to leave the parcel at a safe place which means the customer doesn’t even have to be in when we come and collect, so no waiting around at all. With myhermes.co.uk prices starting from £2.75, you can avoid feeling frustrated through waiting in for a delivery or waiting in a queue.”
Other examples of things that send Brits over the edge included bad spelling and trying to get an appointment with a GP or dentist.
A third say they often find themselves ranting and raving to complete strangers. And one in six have had an argument with shop staff because they haven’t got the patience to wait and queue.
More than twice that amount have got in to an argument over the phone with someone working in a call centre.
A third of Brits have been embarrassed after an outburst wishing they were more patient while eight out of ten say they have given up doing something or buying something because they haven’t got the patience to wait for it.
TOP 20 THINGS THAT MAKE US LOSE OUR COOL
1. SLOW INTERNET
2. PEOPLE WHO WALK OR DRIVE SLOW
3. BEING ON HOLD
5. WAITING FOR PEOPLE WHO ARE LATE
6. PEOPLE IGNORING YOUR CALLS
7. PEOPLE NOT LISTENING
8. WAITING IN FOR A DELIVERY
9. QUEUING AT THE POST OFFICE
10. BAD SPELLING AND GRAMMAR
11. PEOPLE BREAKING THE RULES
12. DELAYED TRAINS
13. QUEUING AT A BAR
14. CHILDREN ASKING THE SAME QUESTIONS OVER AND OVER AGAIN
15. TRYING TO GET A GP OR DENTIST APPOINTMENT
18. TRYING TO GET THE BILL IN A RESTAURANT
19. PEOPLE SPENDING AGES IN A PUBLIC TOILET
20. LISTENING TO PEOPLE ARGUE
For more information contact Philippa Naylor or Nicole Przewozniak at Grayling on 0113 201 8260 or email philippa.naylor[at]grayling.com or nicole.przewozniak[at]grayling.com
Notes to Editors
Survey conducted by One Poll during July 2011 with 3,000 UK respondents.
myHermes.co.uk is part of Hermes, the UK's largest home delivery courier network handling more than 100 million collections and deliveries each year.
Operating its own network of over 7,500 couriers myHermes provides doorstep collection and delivery for consumers, six days a week. Ordering is done online with prices starting from £2.75. The company also employs about 1,600 people across the country to support the network, which offers 100% UK coverage. All parcels are fully tracked and customers can use an online delivery status to see where their goods are.
Parent company Hermes, which rebranded from Parcelnet, is part of the Otto Group and commands 22% of the European business-to-consumer delivery market, forecast to be worth 10.5Bn Euros by 2016.
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