Skip navigation

AppExchange customers can now rapidly enable voice services on Salesforce

LONDON – 30th October, 2014 – Natterbox, the leader in cloud-based voice services, today announced its presence on the world’s most popular business-to-business appstore, Salesforce.com’s AppExchange. The listing now makes Natterbox Advanced Voice Services, including Natterbox Voice Intelligence, accessible to millions of salesforce.com users who want to boost employee productivity and increase user adoption.

Despite the increasing popularity of CRM systems to improve customer service and reduce the burden on sales teams, the call administration process is still slow and relies on manual intervention. On average it takes up to three minutes to log call data into a standard CRM system. With Natterbox Voice Intelligence users reduce data entry to a matter of seconds, standardising data capture and giving managers over 65 metrics to track customer service and sales performance, improving the integrity of CRM data and its value to the business.

Over 60% of business interactions take place over the phone and increasingly sales teams require more mobility, which means valuable customer data can be lost in these critical customer interactions due to administrative overheads. Natterbox Advanced Voice Services, provides sales teams with the means to automatically capture customer data on the go from any mobile or landline, and route both call data and audio recordings directly into Salesforce, for future analysis, lead nurturing or qualification.

“The more you communicate with and understand your customer, the more you can deliver improved customer experience and revenue growth,” said Neil Hammerton, Chief Executive Officer at Natterbox. “With Natterbox Voice Intelligence, sales and service executives learn more about their customers with every call. Each call tracks up to 65 data points captured and stored directly into Salesforce removing manual data entry. This means sales executives have more time to talk with their customers and make more sales, services teams can dedicate more time solving customer problems and managers are better able to identify performance improvement opportunities and reward top-performers sooner.”

Natterbox Advanced Voice Services is listed in the AppExchange under the Telephony category and provides Natterbox customers such as Groupon, British Safety Council and Pageant Media the ability to Call and Capture voice data as well as Route, Record and Report on all call activity. Natterbox Voice Intelligence vastly improves the value traditional CRM systems by enriching data with voice and delivers instant results for frontline sales staff.

[ENDS]

About the Salesforce AppExchange
Salesforce AppExchange is the world’s leading business apps marketplace. With more than 2,000 partner apps and 2 million customer installs it is the most comprehensive source of social and mobile cloud apps for business.

The Salesforce1 Customer Platform is the new social, mobile and cloud customer platform for building next generation apps, powering Salesforce CRM, and more than 3 million custom apps built by customers and partners. Apps built on the Salesforce1 Platform can be easily distributed and marketed through AppExchange.

Salesforce, Salesforce1, AppExchange and others are among the trademarks of salesforce.com, inc.

About Natterbox

Natterbox is a cloud-based voice services provider that is setting the trend in how businesses use voice to operate and communicate. Natterbox specialises in integrating voice, mobile and landline telephony, with major business platforms such as Salesforce CRM, to personalise the caller experience. Natterbox is a leader in effective network-based compliant mobile voice recording for financial institutions worldwide. It specialises in cloud-based voice services that require no software or hardware to download or install. Natterbox is a global operation headquartered in London. www.natterbox.com

For more information and to request interviews please contact:

Emma Naylor - Account Manager
enaylor@positivemarketing.com
+ 44 (0)203 637 0644

This press release was distributed by ResponseSource Press Release Wire on behalf of Natterbox Ltd in the following categories: Consumer Technology, Business & Finance, Computing & Telecoms, for more information visit http://pressreleasewire.responsesource.com/about.