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Click to Call Meeting by iAdvize

“Online visitors increasingly expect businesses to be available whenever they need help.

With Click to Call Meeting from iAdvize, companies can enhance their online customer support offer. Visitors can now receive a free callback from an agent on the day and at the time of their choosing.

Providing support when it’s most needed

Click to Call Meeting works like other iAdvize real-time online customer service solutions, Click to Chat, Click to Call and Click to Video. The behavioural targeting engine, included as part of the solution, allows businesses to determine how and when an invitation to call back is issued. This can be based on a number of factors such as a visitor’s profile, the online customer journey and the availability of agents. By accepting this invitation, customers and prospects can choose the date and time at which they would like to receive the free callback, in line with time slots defined in advance by the company. Depending on the targeting strategy, the invitation can be switched on at any moment, 24/7.

“Online visitors increasingly expect businesses to be available whenever they need help. By providing Click to Call Meeting, iAdvize is providing businesses with the opportunity to maximise customer satisfaction and loyalty which in turn can lead to higher ROI.”
Julien Hervouët, CEO at iAdvize

A positive customer experience even when real-time service is unavailable

The company configures the settings from the iAdvize interface, defining when customer support agents are available and anticipating the maximum number of calls agents can handle per hour. Click to Call Meeting enables online customers to receive service at a time that suits them and companies to provide as many means as possible for customers to get in contact, thereby improving the customer experience.

Click to Call Meeting can be implemented as an independent option or in conjunction with Click to Call. If both are deployed together, the customer can choose to be called back straightaway or at a time of his choosing. The options can be switched on or off depending on the availability of customer service agents, via the iAdvize interface.

Resources:
Further details on Click to Call Meeting can be found here
Find out how iAdvize’s online customer service solutions has helped more than 1000 businesses increase customer satisfaction

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About iAdvize
Created in 2010, iAdvize is a real-time online customer service solution (Click to Chat, Click to Call, Click to Video), combined with a smart behavioural targeting engine. By adding a human touch to online sales and customer service, this solution boosts conversion rates and improves customer loyalty and satisfaction. More than 1000 companies throughout Europe have chosen iAdvize. eCommerce, retail, travel, insurance, etc., iAdvize works with Toshiba, Air France, New Look, House of Fraser and Monster Worldwide.

Contact
Miranda Hobbs: +44(0) 2034 450 590, miranda.hobbs@iadvize.com
Martha de Monclin : +44(0) 777 168 2434, martha@bijoupr.com

This press release was distributed by ResponseSource Press Release Wire on behalf of iAdvize in the following categories: Media & Marketing, Retail & Fashion, Computing & Telecoms, for more information visit http://pressreleasewire.responsesource.com/about.