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[Belfast, United Kingdom, February, 5th 2015] Asidua, a Civica Group company who help make customer contact easier for Local Authorities, is joining a specialist list of public sector suppliers after being awarded a place on the Crown Commercial Service’s (CCS) Corporate Software Solutions (RM1042) agreement.

Asidua, who were acquired by Civica in November 2014, specialise in software, integration and consultancy services for government and corporate customers in the UK and internationally. Their core offering for the Local Authorities market, Customer Contact Platform™ (CCP), improves customer contact by delivering a seamless and cost effective multi-channel citizen services platform.

Following an open procurement procedure, Asidua was successfully appointed to 3 Lots of the Corporate Software Solutions (CSS) RM1042 agreement - Lot 4 (Customer Relationship Management Software Solutions), Lot 5 (Enterprise Content Management Software Solutions) & Lot 6 (Data Management and Reporting Systems Software Solutions).

The Corporate Software Solutions agreement has been developed in collaboration with stakeholders from central government and the wider public sector, including the Pro5 consortia of buying organisations, will assist in the delivery of the Government’s Digital Strategy.

Asidua was 1 of only 23 suppliers appointed to RM1042 due to their capabilities to provide ‘close to the box’ solutions and associated services that combine both quality and value for money.

Under the new 2 year framework agreement, public sector customers are offered a simple route to buy enterprise level software solutions like CCP and related services including design, development, and installation and commissioning of systems, plus on-going support and maintenance.

The recent CSS RM1042 award follows Asidua’ successful bids onto the RM1043 (Digital Services), RM1557iv (G-Gloud 4) and RM1557v (G-Gloud 5) agreements.

Commenting on the latest appointment, Asidua Sales & Marketing Director Bob McClean said: “Our Customer Contact Platform has been helping Local Authorities achieve significant savings and efficiencies through true multi-channel end-to-end integration. Savings, such as the £4.2 million identified by Milton Keynes Council, can not only help address the significant reduced budgets being faced by authorities today, but can also allow them to redirect their resources to essential frontline services.”

Bob continued: “With our successful appointment on the RM1042, RM1043 and RM1557 frameworks, Local Authorities can not only be assured of the quality and value for money of our Customer Contact Platform, but now with a simplified route of procurement, can also achieve further savings and efficiencies.”

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About Asidua

Asidua, a Civica Group company, employs over 130 employees and is headquartered in Belfast with offices in Dublin and Birmingham. The company provides integration, software and consultancy services to government and corporate clients in the UK, Republic of Ireland, Europe, USA and the Far East, including:

• Application & Data Integration (ADI) & Customer Contact Platform™ solutions which allow public sector organisations and large enterprises to improve customer service and efficiency through seamless end-to-end integration of systems
• Device Services - endorsed by PMC® as a preferred supplier, Asidua’s Device Services division provides the telecommunications market with a complete portfolio of software components (WanStaX®) and niche professional services focused on the WinPath™ product family.

To discover more about Asidua, visit Follow Asidua on Facebook, Twitter, LinkedIn and RSS.

About Asidua’s Customer Contact Platform (CCP)
Asidua’s Customer Contact Platform™ (CCP) makes it easier for local authorities to improve customer contact, promote channel shift, maximise one-and-done, minimise avoidable contact and ensure that services are delivered cost effectively. Currently Asidua has been successfully appointed onto the following Crown Commercial Service frameworks:

• RM1042
o Lot 4 - Customer Relationship Management (CRM) Solutions
o Lot 5 - Enterprise Content Management (ECM) Software Solutions
o Lot 6 - Data Management and Reporting Systems (DMRS) Software Solution
• RM1557iv (G-Cloud 4) & RM1557v (G-Cloud 5)
o Lot 3 - Software as a Service (SaaS)
o Lot 4 - SCS: Specialist Cloud Services
• RM1043 – Digital Services
o All Lots

Discover how CCP is helping improve customer contact in the London Borough of Harrow, Milton Keynes Council, Trafford Council, Leeds City Council, Milton Keynes Council, Blackburn with Darwen Borough Council & Rossendale Borough Council at

About Crown Commercial Service (CCS)
The Crown Commercial Service (CCS) has brought together Government’s central commercial capability into a single organisation, amalgamating Government Procurement Service with other commercial teams from the Cabinet Office and central government departments.

They are an executive agency of the Cabinet Office and operate as a trading fund under the Government Trading Funds Act 1973. Their remit is to work with both departments and organisations across the whole of the public sector to ensure maximum value is extracted from every commercial relationship and improve the quality of service delivery.

To find out more, visit

This press release was distributed by ResponseSource Press Release Wire on behalf of Asidua in the following categories: Public Sector, Third Sector & Legal, Computing & Telecoms, for more information visit