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Essex resident Eric Hart was confused after arriving back from Barcelona with a bank statement saying he’d been charged £364 instead of the agreed £68

Hiring a car is a very useful process that allows people a temporary method of transportation, but one British holidaymaker was recently left with extortionate car hire charges while abroad. A spokesperson from Drive Car Hire responds to the news.

A British tourist was left with an overpriced car hire bill after he became the victim of some faulty number crunching. Essex resident Eric Hart was confused after arriving back from Barcelona with a bank statement saying he’d been charged £364 instead of the agreed £68, and that he was paying for damage that he didn’t do.

Mr Hart then had to go through a long process of finding out how to halt the charge, where he was passed onto different departments within the car hire company. “They washed their hands of the situation, directed me back to Spain and haven’t paid me a penny,” he claimed. “Now my credit card bill is due, it’s terrible.”

The confusion started when Mr Hart returned the car with a small scuff mark which was already there when he first collected it. The employee at the car hire firm accused Mr Hart of causing the damage, however when a complaint was put in at the front desk everything was said to be okay and Mr Hart wouldn’t have to pay any extra. When he returned home he found that the £364 had been taken from his account, and it took many emails going back and forth before the issue was rectified.

Drive Car Hire, a leading provider of hire vehicles across the UK, took a keen interest in the story. A spokesperson provided this statement: “Unfortunately this story shows the bad side of car hiring, as this man has been accused of causing damage that he didn’t do. Fortunately the problem was eventually resolved and now the money has been rightfully refunded.”
“Incidents like this could cause some people to be wary of car hiring companies, but with Drive Car Hire you can rest assured that we value customer service above all else. Our friendly staff are always on hand if you need assistance, while our vehicles and low prices are superior to anything you’ll find elsewhere.”

Drive Car Hire is a London-based car hire company, offering over 1500 self-drive hire vehicles nationwide. With 20 years of experience between their specialist team members, they pride themselves on their customer service and ability to provide the vehicle you need. They have access to everything from articulated lorries and black taxis to 50cc mopeds and dual control cars for driving tests.

This press release was distributed by ResponseSource Press Release Wire on behalf of Drive Car Hire in the following categories: Travel, Public Sector, Third Sector & Legal, Transport & Logistics, for more information visit http://pressreleasewire.responsesource.com/about.