1st Touch Mobile Workforce Solutions Deliver Efficiency And Customer Service Benefits At Weslo Housing Tuesday 28 April 2015 PDF Print In operational terms we now have a highly effective and robust system that ticks all the boxes and works extremely well Weslo Housing Management has chosen the latest mobile workforce technology from 1st Touch (www.1sttouch.com) to manage its reactive repairs, pre and post inspections and void management. The new software is expected to deliver a range of efficiency and customer service benefits. A Registered Social Landlord operating predominantly in the West Lothian and Falkirk areas, Weslo has a stock of over 2400 properties. It also has an estate management role for a further 3,500 homes for private owners. Weslo’s key objective is to provide affordable, good quality, rented housing for its tenants. An important element of meeting this objective was to gain the efficiency and customer benefits available from investing in mobile technology. As Weslo had chosen Aareon’s QL Housing Management system for its back-office operations, they were already aware that the market’s leading mobile workforce technology was available to integrate with this system. As 1st Touch mobile software works seamlessly with its back-office counterpart it was felt to offer the ideal solution. In addition, 1st Touch’s award winning mobile technology is platform agnostic, so it will work with Weslo’s existing Motorola ES400 handsets, and iPads, or any alternative handheld platform used in the future. These factors along with supportive comments from other social housing organisations reinforced the decision to choose 1st Touch. Weslo use 1st Touch to support the work of its 22 DLO reactive repairs operatives along with the 4 inspectors who carry out pre and post inspections and report on the condition of voids. With the new system in place, jobs will come in from QL direct to the operative’s PDA, allowing work to be effectively scheduled and controlled. Before completion of each job the system also allows for the addition of any stock used, assisting in the overall stock management for the company. In introducing the system 1st Touch worked closely with Weslo to ensure everything went smoothly. As Kevin Cairns ICT Manager at Weslo Housing points out, “1st Touch supplied a Forms Leader to visit our team and recreate their processes on electronic forms. They then organised administrator training and subsequently have carried out, along with our own staff, any fine-tuning and configuration that was required. In operational terms we now have a highly effective and robust system that ticks all the boxes and works extremely well with our Aareon back-office system. We are confident that this technology will free up a great deal of time and enable us to do more with the resources we have. As a result this will significantly boost efficiency and contribute to enhanced customer service levels. Ultimately, we may also consider 1st Touch for other business areas, such as Estate Management, where the software may deliver a similar set of benefits.” Robert Dent CEO of 1st Touch welcomed Kevin Cairns comments adding, “Weslo are known for the extremely high professional standards they set in all aspects of their work. Naturally then, we are delighted that they have chosen 1st Touch mobile workforce systems to manage their reactive repairs, voids and inspection operations. This will no doubt deliver significant efficiency benefits to their operation and in turn this should also boost their already high customer service levels. We look forward to working closely with them and exploring other areas where we might be able to help them derive similar benefits.” Ends Note to Editors: About 1st Touch (www.1sttouch.com) Southampton based 1st Touch, a subsidiary of Aareon AG (www.aareon.com), has enabled dozens of field workforce-based organisations to embrace new mobile technologies and so achieve significant savings, greater productivity and more cost-effective use of resources. 1st Touch Mobile delivers clear and unique benefits: These include the system’s acclaimed ‘Smart Airtime’ feature where ‘airtime’ is minimised and the system is always available with or without ‘airtime’. The system’s flexibility through simple customer control over forms creation and amendment is also widely acclaimed. There is Integration to multiple back office and other enterprise software applications, so that data is entered only once. With its widely acclaimed mobile technology, 1st Touch has a clear focus on the Social Housing and Local Government markets. Many social housing providers and local authorities, at large, now benefit from the fast and tangible, best of breed benefits that 1st Touch mobile technology delivers to the enterprise. To date, over 50% of the social housing market, which has deployed mobile technology, has chosen to implement 1st Touch. In local government, 1st Touch has already been adopted for a wide range of mobile workforce uses. Ready to use applications for local authority organisations include: Public Buildings, Highways/Street Services, Environmental/Waste Management, Revenues and Benefits, together with Planning Control and Trading Standards. 1st Touch software is available on a wide variety of platforms including: Windows Mobile, Apple and Android. For further information on 1st Touch please contact: Sally Cops 1st Touch 02380 111206 email@example.com www.1sttouch.com or Leigh Richards The Right Image PR & Marketing Group 07758 372527 firstname.lastname@example.org www.therightimage.co.uk This press release was distributed by ResponseSource Press Release Wire on behalf of 1st Touch in the following categories: Business & Finance, Computing & Telecoms, Construction & Property, for more information visit http://pressreleasewire.responsesource.com/about.