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solution has meant we have not had to make huge changes to our operating model, whilst assuring that we don’t hold any sensitive payment card data gives peace of mind to customer’s phone bookings with Cognia’s PCI compliant cloud voice payment processing solution

Cognia, the leading global provider of secure cloud compliance solutions, has provided, one of the leading UK on-line travel companies, with a new PCI compliant cloud voice payment processing solution. wanted to provide enhanced security and greater protection for customers making phone bookings and payments. Cognia’s solution provides the necessary PCI DSS compliance to and their customers by preventing payment card data from coming into contact with either systems or their staff, as well as enabling them to cost effectively meet their continued compliance roadmap.

The solution removes the need for the contact centre agent to ask for full payment card and CCV number in a call recorded environment. Instead it allows customers to privately and securely enter their payment card details using their telephone keypad while the customer remains on the phone, with all calls recorded and centrally stored.

A recent Verizon PCI DSS 2015 survey found compliance continues to improve, but 4 out of 5 companies still fail at the interim assessment, indicating that they struggle to maintain the requirements they originally satisfied.

Jason Edwards, Managing Director of, commented; “It is critically important to us and for our customers that we are completely PCI compliant. We were finding it more and more costly and time consuming to consistently meet the requirements of the PCI DSS, especially with the changes required for version 3.0. Cognia’s solution has meant we have not had to make huge changes to our operating model, whilst assuring that we don’t hold any sensitive payment card data in our systems. As a result we believe we are the first in our travel sector to be fully PCI DSS compliant and it’s an achievement we are extremely proud of.”

Curtis Nash, CEO of Cognia, commented, “We are delighted to partner with, utilising our PCI compliant cloud to secure their voice payments. The volume and scale of data breaches across the industry in the last 12 months highlights the importance of PCI compliance and the need for organisations to protect themselves and their customers for all time.”

Cognia has the world’s first QSA-validated, PCI DSS Level 1 payment processing service on a secure global cloud platform offering unparalleled security, scalability and cost effectiveness. Cognia is also a registered Visa Europe merchant.

Cognia's video PCI compliance made simple

Notes to editor;

• For media enquiries please contact Tina Stanley, TSA PR, +44 (0) 1491 410250 or via email

• Cognia is a leading global provider of cloud compliance solutions. Cognia’s live agent and self-service voice payment processing solutions enable organisations of all sizes to de-scope their contact centre operations quickly and easily. This reduces PCI DSS requirements by over 90%, without the time and cost of alternatives. Cognia also enables compliance through its mobile recording, storage and analytics solutions.

For further information please visit: or take the solution tour or visit @CogniadotCom

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