Sunrise Software shows latest expanded version of ITSM solution and previews new solution for Managed Service Providers Wednesday 27 May 2015 PDF Print Sunrise ITSM is a platform for providing management, control and visibility across an entire IT operation The Service Desk & IT Support Show (SITS), 3rd to 4th June 2015 Olympia Conference Centre, London UK Stand 516 Chessington, Surrey, 27 May 2015. Sunrise Software, a leading supplier of Service Management solutions, will be demonstrating the latest version of its flagship product Sunrise ITSM on Stand 516 at the Service Desk & IT Support Show (SITS) on 3rd to 4th June, Olympia Conference Centre, London, UK. Sunrise will also be previewing its forthcoming solution for the Service Provider sector, to be released on 30th June 2015 Sunrise will be running regular demonstrations of the new features in Sunrise ITSM including IT risk management, project management capabilities, IT training and skills management. In addition attendees will have the opportunity to see in action the new Wallboard (a graphical display of real-time key metrics for staff and managers) and Mobile configurations. Geoff Rees, Business Services Director of Sunrise, said; “The new functions that we have incorporated into the latest version of our ITSM product go well beyond the capabilities normally associated with IT Service Desk software – instead, Sunrise ITSM is a platform for providing management, control and visibility across an entire IT operation.” “At the end of June we will release another Service Management product to meet the demands of Service Providers. These businesses often require an ITIL based approach to service and support processes as well as the capability to map and manage complex contractual and supply chain relationships within the operational platform. Service Providers tell us that they need a platform that can reflect the services and SLA’s that they have contracted to with their clients and they have found this to be a shortcoming with simple or ‘one size fits all’ offerings.” Additionally the Service Provider product will include an opportunity/customer relationship management functionality and a RMA process (Return Merchandise Authorisation). An Inventory/Stock Management feature enables item stock counts including the location, i.e. out for delivery or in an engineer’s van stock. Also included is the ability to track time and resources spent on particular projects/customers on and off site. For more information on Sunrise Software, its products, services and customers, visit Sunrise Software on stand 516 or visit www.sunrisesoftware.co.uk - ends - NOTES TO EDITORS About Sunrise Software Sunrise Software has 20 years’ experience implementing service management software that enables organisations to support both internal and external customers. The software is designed to meet industry best practice and is easily configurable to meet individual organisations’ specific needs. The software is browser based, making it easy and intuitive to use. It comes in several versions suitable for Customer Service departments that are speaking to external customers, IT departments providing technical and support services to the business, and other departments such as Facilities management and HR/Payroll that are providing services to staff and managing third party suppliers. The software is available on-premise or as a Software as a Service/ Cloud solution and is used by numerous high profile organisations including Anglian Water, the NHS, University of Greenwich, Muller Dairy and many more. For more information please visit: SUNRISE Editors Contacts: Carly Nessmann Marketing Manager 020 8391 9000 email@example.com Andreina West PR Artistry 01491 639500 Andreina@pra-ltd.co.uk This press release was distributed by ResponseSource Press Release Wire on behalf of PR Artistry in the following categories: Computing & Telecoms, for more information visit http://pressreleasewire.responsesource.com/about.