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As organisations refresh their telecoms and voice management services, they have the opportunity to improve their customer experience

UK cloud provider brings business telephony into the digital age

London, UK 4th June 2015 - Natterbox, a UK voice cloud services provider, which provides complete control and visibility of a company’s customer voice interactions, has achieved 122 percent year on year bookings growth in its last quarter. This result confirms Natterbox’s continued expansion in the cloud PBX and Salesforce voice integration markets and accelerates the growth of its customer base.

The company has also secured a £3 million funding facility from BOOST&CO and attained 40 new customers, making the past quarter the most successful in the company’s history. Natterbox offers scalable voice cloud services ensuring calls are routed efficiently in any business, with all customer voice data captured into CRM and automating time consuming administration practises.

As Natterbox continues to grow, it is investing in the UK IT talent pool by increasing staff by 15 percent and has opened a Head Office in the heart of Croydon’s technology hub. With the opening of a new data centre in the United States, Natterbox now has six data centres worldwide, providing coverage for Europe, North America and Asia-Pacific. Wider coverage is useful in light of new data protection regulations being introduced requiring strict data storage and auditing practices, regardless where a business may be operating at the time.

Natterbox has also strengthened its management team by appointing Charles Heunemann, as Global Head of Sales and Marketing, and Tim Beeson as UK Sales Director. Heunemann, formerly Managing Director APAC for cloud security service, Webroot, brings over 30 years of experience in the IT and Telecoms sectors.

Heunemann expressed his excitement about the new role, stating: “Our new customer wins is a clear sign that the market trusts the cloud to deliver business telephony solutions. 60 percent of business communication is still conducted on the phone and Natterbox’s vision is to ensure phone systems and the customer’s voice are incorporated in the digital age.”

Neil Hammerton, Natterbox CEO, added: “We want to keep this momentum up and we have expanded our team worldwide to do so. The acceleration of voice and telecoms services being deployed as subscription-based cloud services is supported by the growth of our customer base. As organisations refresh their telecoms and voice management services, they have the opportunity to improve their customer experience as well as drive efficiency and save money. Telecoms is now rapidly moving to a cloud delivery model in the same way as IT.”

To find out more about Natterbox and the voice cloud market, please click here.

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About Natterbox

Natterbox launched in 2010 to solve business telephony issues and bring voice into the digitised customer experience through a cloud PBX service that captures and integrates voice into customer processes and CRM systems. Over 250 organisations around the world rely on Natterbox to set new standards in customer experience to drive measurable increases in sales efficiency, competitive advantage and organisational success. Customers include Groupon, Kimberley Clarke, ETX Capital and Legal & General.

Media contact:

Positive Marketing
Tom Foster/Ed Stevenson
tfoster@positivemarketing.com
0203 637 0646

This press release was distributed by ResponseSource Press Release Wire on behalf of Natterbox Ltd in the following categories: Business & Finance, Computing & Telecoms, for more information visit http://pressreleasewire.responsesource.com/about.