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WhosOn Chat Window

significantly reduce resolution times, increase success rate and customer satisfaction

Track, chat and engage – an advanced solution for customer communication and marketing

Stoke on Trent, 13 August 2015: Parker Software today announces a major upgrade to WhosOn, its live chat and visitor analytics software that marks the next evolution of online customer communications.

WhosOn now features intelligent response, a response enhancement tool that works automatically in the background to detect and interpret keywords and actions in real time as an agent chats with a customer. Designed to improve efficiency, speed and reduce staff training costs, it represents a significant step forwards for existing users of live chat and an even easier route to entry for new businesses.

“Intelligent response is a game changing feature in live chat solutions, allowing agents to choose from specific responses based on customer interaction. This can \significantly reduce resolution times, increase success rate and customer satisfaction”, said Howard Williams, Marketing Director at Parker Software. “It’s the result of detailed research into making live chat more streamlined and easy to use, regardless of the capabilities or experience of the operator.”

Intelligent response is available now in the new version 15.2 of WhosOn, which also includes detailed analytics and reports for effective customer engagement, marketing and management and a number of additional new features. These include a fully customisable streamlined agent view for improved management of high customer volumes, support for the Apple OS for local installs and a number of visual and functional improvements such as inline chat for smooth page navigation, as well as a range of new designs and themes.

“Live chat solutions need to be as flexible and efficient as possible to help leave the customer with the best possible experience, and the agent in the best position to provide it”, Howard continued. “The range of new features and improvements to WhosOn will make it easier than ever for both small and large scale operations to achieve this goal.”

For more information on Parker Software and WhosOn, or to arrange a free trial, please visit WhosOn.com or call 0330 0882 943.

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About Parker Software and WhosOn

Parker Software is a UK-based independent software house established in 2003, with offices in both the UK and US. It has developed a range of award-winning solutions to assist online businesses, and its live chat, visitor tracking and business automation solutions are used by thousands of businesses around the world.

WhosOn was first launched in 2002 as a visitor tracking solution, but in 2007 was re-developed to include live chat, allowing customers to use tracking and analysis functions in conjunction with the ability to prospect, engage and chat to customers in real-time. Since then it has evolved dramatically to react to changing customer demands and is now considered the UK leader, though it is used in over 100 countries in over 40 different languages.

Parker Software is dedicated to keeping WhosOn at the forefront of a burgeoning online marketplace, delivering practical, affordable customer service and tracking solutions to companies that offer cutting edge features and genuine opportunities for ROI. With a full range of services that include onsite training and consultation for bespoke and custom builds, Parker Software has the skills, experience and dedication to transform your online business.

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Paul Lester
The PR Room Ltd
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Email: paul.lester@theprroom.co.uk

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