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Eric Mal, Director of TOPdesk Canada

We think it's time to bring a breath of fresh air to Canadian organisations as well.

TOPdesk, a global provider of IT service management software solutions, announces today that it has launched a Canadian division. The new office in Toronto, Ontario is the next step in the company’s continuing global expansion. TOPdesk’s Canadian division will serve current clients and facilitate further growth in the Canadian market.

TOPdesk has long served Canadian clients from several sectors without a physical corporate presence in the country. However, as TOPdesk continued to establish itself as a stronger and well-recognized provider of service management software, the necessity for a Canadian-based and focused division became obvious.

Eric Mal has been named managing director of the division and is responsible for cultivating client relations and expanding TOPdesk’s Canadian presence. Mal has worked as an IT professional in Canada for the past 20 years, helping numerous organisations implement service management platforms and adopt more service-centric IT management. He has held leadership and sales positions for IBM, Burntsand and BMC Software.

“Over the years, we have built up a strong relationship with our growing client base. They love us for our urge to help them achieve their goals and the friendly way we work together,”Wolter Smit, CEO said. “We think it's time to bring a breath of fresh air to Canadian organisations as well.”

Named ‘Best in Class (All Tools)’ by ITSM Review, TOPdesk has helped more than 4,000 organizations improve their service management processes over more than 20 years. TOPdesk helps businesses optimise services by providing a user-friendly application, ITIL-certified consultants and comprehensive support.

Currently TOPdesk has nine branches worldwide: in the Netherlands (global headquarters), United Kingdom (London and Manchester), Belgium, Germany, Hungary, Denmark, US, Brazil and Canada.

Notes for Editors:

About TOPdesk

TOPdesk, sells, implements and supports ITIL-aligned service management software for IT, Facilities Management, and eHRM helpdesks. It helps organizations manage their services more efficiently. Our software supports service desks and other service departments, helping them perform and manage their tasks.

• Founded in 1993
• 4,500+ clients
• Offices in 8 countries: UK, Belgium, Brazil, Denmark, Germany, Hungary, the Netherlands and USA.
• Customers in more than 50 countries
• 500+ employees worldwide

Contact details:

Marcelina Cegielska
PR Manager UK
+44 (0)20 7803 4200

This press release was distributed by ResponseSource Press Release Wire on behalf of TOPdesk in the following categories: Business & Finance, Computing & Telecoms, for more information visit