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- Theft of credit card information seen as biggest threat to privacy online

- 70% have no plans to shop online on Black Friday

While more than two thirds (68 per cent) of online users would immediately stop using a bank or retailer if the site suffered a security attack or data breach, a quarter would continue using the site. This is according to a survey conducted for global information security and risk management company, NTT Com Security.

The poll of more than 500 UK consumers explores ‘consumer trust’ in online sites, including retailers, banks, social networks and dating sites, and comes in the wake of a number of major security breaches and ahead of one of the biggest online shopping periods – Black Friday and Christmas – over the next few weeks.

According to the survey, less than a third of people plan to shop online for bargains over Black Friday this week (27 November), with the majority (70 per cent) saying they have no plans to do so, Less than a quarter (23 per cent) will do ‘some’ shopping online, while just 7 per cent will do ‘most’ or ‘all’ of it online. However, nearly all (79%) will do ‘most’ or ‘some’ Christmas shopping online.

When asked what they would do if their online bank or retailer suffered a security attack, nearly a quarter (24 per cent) would stop using the site and move to another supplier, and 44 per cent would stop using it until the problem was fixed. However, 14 per cent would only stop using the site if it suffered another security problem, while 11 per cent would carry on using it regardless.

Other survey highlights:

• Theft of credit card information (84%) is seen as the biggest threat to privacy when online, followed by identity theft (80%), viruses (70%), scam emails (60%) and governments/companies tracking your activity (35%)
• Concerns over privacy/safety of personal information (66%) and fears over fake or fraudulent websites (69%) are the top reasons that prevent people from using an online site, while 32% worry about making online payments
• Banks are the most trustworthy websites, followed by healthcare providers (doctors/ hospitals) and insurance firms. Online dating sites are the least trustworthy, followed by social networks.

Stuart Reed, Senior Director of Global Product Marketing at NTT Com Security, says: “Online businesses take note. While a significant minority says it would carry on using a site if it suffered a data breach, the majority would not – and this is lost business that will be very difficult to get back. It appears that concerns over theft and privacy of personal information is still a very real concern for people considering using services and shopping online. Given the number and scale of data breaches this year, it’s no surprise that people are concerned. But opportunities like Black Friday come round once a year and retailers should be capitalising on a potential online shopping bonanza.

“Absolute confidence in a site’s ability to protect personal information is integral to consumer trust. So it’s vital that businesses can demonstrate this by doing the basics well. First, by ensuring they have the right security processes and procedures in place. Second, by having a well defined and well communicated incident response plan should a security breach occur in order to minimise the impact and cost of incidents – our own Global Threat Intelligence Report indicates that 74% of companies do not have an incidence response plan in place. And third, by engaging with customers to help build awareness and show them that the necessary security and privacy levels are in place.”

The NTT Com Security ‘Consumer Trust’ survey was conducted by SurveyMonkey over the weekend of 14-16 November 2015 among 526 respondents (UK consumers who go online). The split was 51% female/49% male and split evenly across four age groups: 18-29/30-44/45-60/60+.

Notes to editors

• The Centre for Retail Research estimates sales for this year's Black Friday, which falls on 27 November, to touch GBP 1.39bn. Research firm Experian and e-retail industry association IMRG expect online sales to climb to GBP 1.07bn.
• Black Friday was brought to the UK by Amazon five years ago. By 2014, UK shoppers spent GBP 1 million every three minutes on Black Friday, resulting in total sales of over GBP 800 million that day and a jump in store traffic of 23 per cent.

About NTT Com Security

NTT Com Security is a global information security and risk management organisation, which delivers a portfolio of managed security, business infrastructure, consulting and technology integration services through its WideAngle brand. NTT Com Security helps organizations lower their IT costs and increase the depth of IT security protection, risk management, compliance and service availability. NTT Com Security AG, is headquartered in Ismaning, Germany and part of the NTT Group, owned by NTT (Nippon Telegraph and Telephone Corporation), one of the largest telecommunications companies in the world. For more information, visit

Media contact:
Amanda Hassall, Consultant
T: +44 (0) 16 2882 2741
M: +44 (0) 78 5535 9889

This press release was distributed by ResponseSource Press Release Wire on behalf of Origin Communications (Thames Ditton) in the following categories: Consumer Technology, Business & Finance, Computing & Telecoms, for more information visit