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Making customers’ homes safe in an emergency

Allianz Global Assistance in the UK continues to expand its home emergency offering, as it signs a new partnership with Surewise.com, the online insurance specialist. Under the new agreement, Surewise customers will benefit from Allianz Global Assistance’s Home Emergency cover, to make homes safe and secure in an emergency and act quickly to prevent any further damage. Home Emergency cover will be available to both Homeowners and Landlords.

Surewise.com provides niche insurance products online, including pet cover, appliance protection, mobile phone insurance and mobility scooter cover. Through its partnership with Allianz Global Assistance, Surewise customers will now be able to safeguard their home, if their home is hit by an unexpected event, such as burst pipes, electricity issues or a boiler breakdown. Home Emergency insurance is now available to Surewise customers with Boiler Insurance launching soon, which will bring Surewise customers added peace of mind in an emergency.

Melissa Crozier, Business Development Manager for the Home Division at Allianz Global Assistance UK, says, “We are delighted to be working in partnership with Surewise. We aim to attract more partners who recognise our ability to deliver a first rate service to their customers as we extend our presence in the Home Emergency market.”

Allianz Global Assistance operates a UK Nationwide Home Emergency network and also works closely with the UK’s leading boiler manufacturers to offer boiler insurance. Crucially, this focuses on achieving high first time fix rates and ensuring that strict Service Level Agreement terms are met.

Melissa Crozier concludes, “We have seen a renewed appetite from this market to maximise the benefits of high quality suppliers, who provide genuine customer focussed services in order to enhance their own products. With this in mind, we believe we are in the perfect position to become a major player in this sector, bringing to market a Home Emergency Service which builds on our reputation for delivering best in class assistance services.

“As part of our commitment, we are already developing more innovative and exciting products to expand our Home Division’s portfolio of services, all of which have been designed to meet the needs of our clients and their customers.”

Stuart Bensusan, Director at Surewise.com says, “We have been extremely impressed with the team at Allianz Global Assistance and we are very happy that they will be looking after our Home Emergency customers with their expertise in this area. It's an incredibly positive move for our customers.”

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