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The Independent Healthcare Sector Complaints Adjudication Service (ISCAS) is now located with the Centre for Effective Disputes Resolution (CEDR), London.

ISCAS has decided on the Centre for Effective Disputes Resolution (CEDR) as the organisation best suited to provide operational services under contract. It was responding to the requests of ISCAS Members from across the independent healthcare sector, and to the trade association - Association of Independent Healthcare Organisations (AIHO) representing private hospital operators, for the ISCAS service to be demonstrably separate from the influence of AIHO.

CEDR will operate the dispute adjudication services in the name of ISCAS to a remit set by the ISCAS Governance Board. Both the ISCAS Governance Board and CEDR expect the service for providers and patients to be maintained and improved by the experienced CEDR, which already gives similar support to many other sectors including ABTA and the water...

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