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FM Outsource announced the launch of its new Cost Reduction Calculator this week. As specialists in creating bespoke customer experience solutions, FM developed the calculator to help businesses evaluate the savings they can make. This shows businesses it is possible to transform their existing call centre into a contact centre that focuses on other customer service channels. FM is passionate about helping businesses offer the best customer experience they can, in the most cost-effective way possible.

The calculator allows businesses to input how many customer contacts they receive in an average month and what channels their customers use to get in touch. FM’s team of data analysts will then use this information to put together a bespoke report. This report is designed to give businesses visibility and recommendations on the path to adapting their business and, ultimately, saving costs. This handy...

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