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In the recent Travel Incident Survey (TIS) conducted on behalf of We Care by Fisher’s Travel SOS ( 400 agencies throughout the UK were contacted to take part in a survey on ‘duty of care’ policies. Only 147 agreed to answer questions.

The latest TIS centred on understanding what amount of ’care’ is provided by travel agencies and operators. Of the 147 agencies that responded, a staggering 81% (119) said that they did NOT have an emergency recovery policy for assisting customers in difficulty abroad. Seventy six percent (112) said they did not provide ANY emergency services for customers when abroad.

When asked if they were able to offer assistance for a customer facing a specific emergency, e.g., financial,...

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