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Intelecom Group AS has announced the latest enhancements to its multi-channel cloud-based contact centre solution. As an ISO 90001 and ISO 27001 certified, PCI DSS compliant organisation, quality and information security management are top priorities for Intelecom. The new security features build additional resilience into the contact centre environment with the introduction of two-factor authentication and an IP address whitelist for logon. At the same time, new Web Chat functionality underlines Intelecom’s ongoing commitment to improving real-time interactions for next generation customer service.

Christian Thorsrud, Product Manager at Intelecom commented, “The evolution towards cloud technology and the rising popularity of instant communications channels such as Web Chat places greater emphasis on security and real-time response within contact centres. With our latest Chat innovation users have a short cut into the correct department to handle an enquiry,...

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