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Cloud based contact centre solution supports public sector drive to improve customer contact and service levels while meeting cost and efficiency targets

Intelecom Group AS has announced that its contact centre solution has been accepted onto the Government’s G-Cloud 8 digital marketplace. Intelecom’s Contact Centre as a Service (CCaaS) solution enables organisations to manage multichannel customer interactions -across voice, email, chat, SMS and social media, including Twitter and Facebook. With nearly two decades of experience in the provision of cloud based contact centres, Intelecom was positioned as ‘Challenger’ in the Gartner 2015 Magic Quadrant for Contact Centre as a Service, Western Europe².

The latest version of Intelecom, released in June this year, includes structured instant messaging capability for Web Chat and Web RTC, enabling agents to handle calls directly from their computer. The new features support the latest real-time interactions...

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