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Castelan mobile tech supported by Peak

Chippenham, 03 December 2014 – Peak-Ryzex’s Next Working Day Exchange is enabling the smooth running of Castelan’s furniture warranty and repair service Castelan relies on Peak-Ryzex to help manage and maintain its Intermec CN50 PDAs used by the company’s fleet of 75 mobile technicians. The PDAs are an essential tool for the technicians as they provide before, during and after real-time photographic evidence for Castelan customers’ warranty and repair claims as well as supporting the field service workflow.

“Our technicians mustn’t be without their PDAs as they need to provide photographic evidence in real-time which is captured straight into our business system. The Next Working Day Exchange is, therefore, an important part of our agreement with Peak-Ryzex. Using our customer portal...

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