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Data from Smart Money People, a financial review site, shows that customer satisfaction with paid accounts is higher than ‘free’ accounts

Business bank accounts have the highest level of dissatisfaction across all banking products

With the Competition and Markets Authority (CMA) expected to signal the end of ‘free’ current accounts tomorrow, 22nd October 2015, data from Smart Money People shows that consumer satisfaction is higher with paid accounts than ‘free’ accounts.

• Customers with paid accounts are happier than those with ‘free’ accounts, 91% compared to an 80% overall rating
• When asked if they feel they have been treated fairly, 98% of paid current account holders said yes. This falls to 88% of “free” current account holders
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