Skip nav

30th October 2012: Synthetix, the customer service software company, provided a knowledge-base (knowledgeAgent) to the Energy Saving Trust (EST) with HGS UK in April 2012. It was initially for use in a new contact centre providing public advice on how to save energy in homes and businesses. However, following the huge success of the tool, access to the knowledge-base has now been extended to more than 300 Citizens Advice Bureaus (CAB) across England and Wales.

The knowledge-base contains a wealth of information which now allows staff at Citizens Advice Bureaus up and down the country to provide instant and accurate answers direct to the public. The knowledge-base also contains numerous factsheets which can be printed out and given directly to consumers.

As well as giving out advice on energy efficiency, the knowledge-base provides information about existing government schemes like...

Read full release