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Extensive auditing of over 2,500 Premium SMS and Mobile Operator Billing services underscores need for compliance monitoring to minimise chance of consumer harm

11.03.14 Empello Ltd, a provider of compliance services to the mobile industry, has today released a White Paper detailing results from one of the most extensive regulatory compliance programs of its kind globally. The program, carried out throughout 2013 on behalf of a UK Mobile Network Operator, audited over 2,500 UK Premium SMS and Mobile Billing services and found that the majority of premium rate services are 100% compliant with regulations. Where services failed to meet regulatory requirements, this audit program included problem resolution, such that non-compliant services were made compliant within a few days. Hence, this industry-led program resolved problems before consumer harm was caused.

The program revealed: only six percent of audits resulted in a Red Card (cease service...

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