Research Results Underline the Need for Advanced Technology Solutions and Better Education
LONDON & MOUNTAIN VIEW, Calif., 11 December 2000 - 58 percent of major online retailers in the UK consider online fraud to be a concern, yet 39 percent do not know who is financially liable when fraud takes place, according to an independent fraud survey commissioned by CyberSource Corporation (Nasdaq: CYBS), a leading provider of mission-critical eCommerce transaction services, and conducted by Euromonitor Consultancy.
Survey results revealed that although 62 percent of UK retailers estimate their online revenues will increase by 146 percent this Christmas (compared to Christmas 1999), 56 percent thought sales would increase even further if shoppers were not as concerned about fraud.
"The survey results indicated that fraud is a significant and limiting factor in online retailing," said Neil Cook, Managing Director of CyberSource’s UK operations. "The fact that many retailers didn’t know they are financially liable for fraudulent online purchases is alarming and shows that online retailers, as well as the public, are inadequately informed about the repercussions of credit card fraud on the Internet."
Approximately half of the survey respondents declared that they already utilise an automated fraud prevention solution. Of those who do not, 43 percent stated that between 40 and 100 percent of their orders are manually checked. As the volume of transactions increases for these businesses selling online, an advanced, automated solution, like the CyberSource Internet Fraud Screen, will be critical to successfully reducing fraudulent transactions.
The fraud survey also found that ‘insult rate’ related to inaccurate fraud detection, owing for example to poor customer service time and exception processing, is the number one negative impact on business for online retailers, followed by loss of goods, loss of revenue, bank fees and chargebacks.
The fraud survey was conducted by Euromonitor Consultancy on behalf of CyberSource, and represents the opinions of respondents from senior management, business management and information technology departments from large UK high street retailers and a small proportion of small- to medium-sized businesses.
The CyberSource UK Fraud 2000 Survey results and related information about e-commerce fraud prevention tools, including the CyberSource Internet Fraud Screen, can be accessed on the company’s Web site, http://www.cybersource.com
Many of CyberSource’s merchant customers, including HMV.co.uk and Sega, use the CyberSource Internet Fraud Screen , a key component of the CyberSource eCommerce Transaction SuiteSM, which also includes services for gift certificate and promotional incentive programs, tax calculation, order fulfillment and payment processing. The suite of eCommerce transaction services is available on an "a la carte," "pay as you grow" basis. Businesses of all types can easily implement the company’s enterprise class of back-end eCommerce transaction services.
CyberSource is a leading developer and provider of enterprise eCommerce transaction software and services, and a pioneer in the area of Internet fraud detection. More than 3,000 businesses throughout the world have chosen to use the CyberSource eCommerce Transaction Suite. The CyberSource eCommerce Transaction Suite offers customer-controlled, real-time services including, payment, tax calculation, stored value, risk management and fulfillment management. CyberSource Global Professional Services develops comprehensive eCommerce solutions that are built upon CyberSource’s mission-critical transaction software and services, and tailored to each customer environment to provide security, reliability, and extensibility for rapid growth. Customers and partners of CyberSource include leading Internet etailers, retailers, manufacturers and businesses selling online including Ashford.com, BUY.COM (U.S. & U.K), Compaq Computer, Home Depot, Mercata.com, Nike.com, Remedy and VerticalNet. CyberSource Corporation is headquartered in Mountain View, Calif., and has offices in Japan and the United Kingdom, as well as various other locations throughout the United States. The company can be found on the World Wide Web at http://www.cybersource.com
CyberSource information is also available via email at
(c) 2000 CyberSource Corporation. All rights reserved. CyberSource is a registered trademark of CyberSource Corporation in the U.S. and other countries. CyberSource eCommerce Transaction Suite is a service mark of CyberSource Corporation. All other brands and product names
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Nick Craven / Martina Connors
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