...Independent research reveals that 80% of users surveyed want voice
portals that include personal address books; voice activated dialling, and
preferred news content...
PARIS, FRANCE, December 11, 2000 - Comverse Network Systems,a division of
Comverse Technology, Inc. (NASDAQ: CMVT), and the world's leading supplier
of software and systems enabling network-based enhanced services, today
revealed the results of an independent research study in Europe to gauge
consumer reaction to personal voice portals. The study, conducted by
Infratest Burke InCom, indicated that most users view voice portals as a
unique and innovative technology with a potential market across the world.
Voice portals provide users with access to core services including voice
activated dialling (VAD) and voice control of voice mail and email. In
addition, a voice browser component helps users retrieve Internet content
and engage in mobile commerce by voice. Users can also personalise their
"voice portal space" by using a Web browser to manage their VAD personal
address book, enter their favourite stocks, select news and information of
interest to them, and essentially make the voice portal service their very
Key findings revealed that users expressed keen interest in
voice-activated dialling and email management services. Focus groups for
this study spanned the UK, France, Germany, Italy, Sweden, and Spain and
included both wireline and mobile telephone users making at least five
calls a day. An overwhelming 82% of the participants believed voice portal
services to be appealing, while over half would sign up for available
services in the next six months, even if they had to pay a monthly fee.
Additional interests included access to traffic information, restaurant
guides, and weather information, as well as calendar and appointment
"The results of this research are a further endorsement to Comverse's
business strategy of devising innovative solutions to stay ahead of
customer needs," said Michael Krasner, Vice President and General Manager
of the Speech Portal Division. "Users are ready for more ease in their
day-to-day communications and network operators constantly require
differentiation in the services they offer to their customers-which is
exactly what we are uniquely positioned to deliver to them through our
Tel@GO voice portal."
Many participants expressed a positive reaction to the ability to speak
naturally and barge-in as needed while interfacing with the voice portal.
Personalisation was seen as central to increasing the attractiveness of
voice portal services to users. Over 80% of participants found
personalization attractive and felt comfortable with sharing personal data
such as preferred news sources, calendars, personal address books, and
stock portfolio information with the operator in order to establish the
personalised components of the portal.
Comverse commissioned this study to understand the needs of the market and
is using the information as a basis for developing leading-edge voice
portal solutions. These findings come at a time when interest in voice
portals has never been greater as wireless providers look to differentiate
themselves with enhanced services offerings.
Tel@GO is a leading-edge voice portal solution that enables individuals to
use their voice to browse the Web for personalised news, sports, weather,
stock quotes, Internet radio, and any other carrier-specified information;
access Internet-based services; place voice-activated calls to contacts in
their personal address book; and create, retrieve and manage voice and
E-mail messages. Tel@GO meets the demands of wireless and wireline
carriers WorldWide by providing complete telco-grade, open standards-based
solutions available in any combination of services for increasing customer
loyalty and enhancing the customer experience.
About Comverse Network Systems
Comverse Network Systems is the world's leading provider of software and
systems enabling enhanced services for wireless and wireline
communications service providers with over 340 communications customers in
more than 100 countries. Comverse Network Systems' software and systems
enable a wide range of multimedia-enhanced services, which generate
revenue, provide competitive differentiation, and increase customer
acquisition and retention. The services include: call answering;
Internet-based unified messaging (voice, fax, and email in a single
mailbox); mailbox-to-mailbox messaging; device-independent, policy-driven
mobile Internet platforms, including a router-based WAP gateway; wireless
data and Internet-based information services; voice-controlled web portal
and other natural-speech recognition-based services; prepaid wireless
services; interactive voice response; virtual phone/fax; one-touch call
return; personal number service; call screening/caller introduction;
Internet call waiting; and other personal communications services. For
additional information, visit Comverse Network Systems' web site at
About Comverse Technology, Inc.
Comverse Technology, Inc., headquartered in Woodbury, New York, designs,
develops, manufactures and markets computer and telecommunications systems
and software for communications and information processing applications.
In addition to its Network Systems Division, Comverse's operations
include: Comverse Infosys, which provides: multiple channel, multimedia
digital recording, logging, and quality monitoring systems marketed to
call centres, financial institutions and other organisations, and multiple
channel, multimedia digital monitoring systems marketed to law enforcement
and intelligence agencies; and Ulticom, which is a leading provider of
network signalling software for wireless, wireline, and Internet
communication services. Comverse Technology is an S&P 500 and NASDAQ-100
Index company. Visit Comverse Technology's web site at
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