COMVERSE ESTABLISHES CONSUMER DEMAND FOR PERSONALISED VOICE PORTALS Wednesday 13 December 2000 PDF Print ...Independent research reveals that 80% of users surveyed want voice portals that include personal address books; voice activated dialling, and preferred news content... PARIS, FRANCE, December 11, 2000 - Comverse Network Systems,a division of Comverse Technology, Inc. (NASDAQ: CMVT), and the world's leading supplier of software and systems enabling network-based enhanced services, today revealed the results of an independent research study in Europe to gauge consumer reaction to personal voice portals. The study, conducted by Infratest Burke InCom, indicated that most users view voice portals as a unique and innovative technology with a potential market across the world. Voice portals provide users with access to core services including voice activated dialling (VAD) and voice control of voice mail and email. In addition, a voice browser component helps users retrieve Internet content and engage in mobile commerce by voice. Users can also personalise their "voice portal space" by using a Web browser to manage their VAD personal address book, enter their favourite stocks, select news and information of interest to them, and essentially make the voice portal service their very own. Key findings revealed that users expressed keen interest in voice-activated dialling and email management services. Focus groups for this study spanned the UK, France, Germany, Italy, Sweden, and Spain and included both wireline and mobile telephone users making at least five calls a day. An overwhelming 82% of the participants believed voice portal services to be appealing, while over half would sign up for available services in the next six months, even if they had to pay a monthly fee. Additional interests included access to traffic information, restaurant guides, and weather information, as well as calendar and appointment functionality. "The results of this research are a further endorsement to Comverse's business strategy of devising innovative solutions to stay ahead of customer needs," said Michael Krasner, Vice President and General Manager of the Speech Portal Division. "Users are ready for more ease in their day-to-day communications and network operators constantly require differentiation in the services they offer to their customers-which is exactly what we are uniquely positioned to deliver to them through our Tel@GO voice portal." Many participants expressed a positive reaction to the ability to speak naturally and barge-in as needed while interfacing with the voice portal. Personalisation was seen as central to increasing the attractiveness of voice portal services to users. Over 80% of participants found personalization attractive and felt comfortable with sharing personal data such as preferred news sources, calendars, personal address books, and stock portfolio information with the operator in order to establish the personalised components of the portal. Comverse commissioned this study to understand the needs of the market and is using the information as a basis for developing leading-edge voice portal solutions. These findings come at a time when interest in voice portals has never been greater as wireless providers look to differentiate themselves with enhanced services offerings. About Tel@GO Tel@GO is a leading-edge voice portal solution that enables individuals to use their voice to browse the Web for personalised news, sports, weather, stock quotes, Internet radio, and any other carrier-specified information; access Internet-based services; place voice-activated calls to contacts in their personal address book; and create, retrieve and manage voice and E-mail messages. Tel@GO meets the demands of wireless and wireline carriers WorldWide by providing complete telco-grade, open standards-based solutions available in any combination of services for increasing customer loyalty and enhancing the customer experience. About Comverse Network Systems Comverse Network Systems is the world's leading provider of software and systems enabling enhanced services for wireless and wireline communications service providers with over 340 communications customers in more than 100 countries. Comverse Network Systems' software and systems enable a wide range of multimedia-enhanced services, which generate revenue, provide competitive differentiation, and increase customer acquisition and retention. The services include: call answering; Internet-based unified messaging (voice, fax, and email in a single mailbox); mailbox-to-mailbox messaging; device-independent, policy-driven mobile Internet platforms, including a router-based WAP gateway; wireless data and Internet-based information services; voice-controlled web portal and other natural-speech recognition-based services; prepaid wireless services; interactive voice response; virtual phone/fax; one-touch call return; personal number service; call screening/caller introduction; Internet call waiting; and other personal communications services. For additional information, visit Comverse Network Systems' web site at http://www.comversens.com About Comverse Technology, Inc. Comverse Technology, Inc., headquartered in Woodbury, New York, designs, develops, manufactures and markets computer and telecommunications systems and software for communications and information processing applications. In addition to its Network Systems Division, Comverse's operations include: Comverse Infosys, which provides: multiple channel, multimedia digital recording, logging, and quality monitoring systems marketed to call centres, financial institutions and other organisations, and multiple channel, multimedia digital monitoring systems marketed to law enforcement and intelligence agencies; and Ulticom, which is a leading provider of network signalling software for wireless, wireline, and Internet communication services. Comverse Technology is an S&P 500 and NASDAQ-100 Index company. 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