BROADVISION AND CHORDIANT FORM GLOBAL PARTNERSHIP TO DEVELOP INTEGRATED CONTACT CENTRE SOLUTION Friday 15 December 2000 PDF Print Andersen Consulting First to Deploy Combined Solution for Personalised, Multi-Channel Customer Sales and Service BroadVision Inc. (Nasdaq: BVSN), the leading worldwide supplier of personalised e-business applications, and Chordiant Software (Nasdaq: CHRD), provider of a unified CRM solution for companies with extreme IT requirements, today announced a global partnership to provide an integrated CRM solution that features highly personalised sales and service via the Internet, telephone, email or retail outlets. By combining BroadVision One-To-One® applications and Chordiant's Unified CRM Solution, the partnership is expected to result in a more complete solution for presenting personalised offers through a wide range of customer communication channels. The companies anticipate providing a solution that delivers a real-time, single view of each customer; multi-channel integration; a consistent, unified message with every customer interaction through business process automation; and rapid deployment of this powerful CRM solution. BroadVision and Chordiant will be working with Andersen Consulting to deliver this solution. As Simon Jenkins, Partner of Andersen Consulting comments "By sharing customer data and business rules across your company's Web site and contact centre environments you will improve customer interactions by making them more relevant and your propositions more compelling. This will lead to greater profitability and increased customer satisfaction." Important features of Chordiant Unified CRM Solution are the ability to recognise users and individuals, manage knowledge domains relevant to each individual's relationship with the company, and provide a single view of the customer across the enterprise. Chordiant's CRM infrastructure software supports a wide range of communications channels, including the Web, mobile devices, telephone, fax and email. "Integrating customer data between your Web site and contact centre is an absolute necessity in today's eCRM market," said Cliff Apsey, Vice President Solutions Marketing of BroadVision US . "Furthermore, recent research shows that personalisation and unification of multiple customer contact points are at the top of the list of requirements when selecting an eCRM solution. This combination of BroadVision's One-to-One web applications and Chordiant's Unified CRM Solution provides a fully integrated best-of-breed solution." BroadVision One-To-One Enterprise provides a stable, flexible, scalable platform for market-leading e-Business solutions. A highly tuned application platform, BroadVision One-To-One Enterprise provides personalisation, content management, analytics, and wireless support for BroadVisions' suite of applications. "We anticipate that with this solution suppliers will be able to develop better relationships with their customers by delivering information in the context of recent activity," said Sam Spadafora, CEO for Chordiant. "For example, a customer could spend time browsing on the Web site and, when they call the contact centre, the agent is aware of their product interest and able to help them in a timely and accurate manner." About BroadVision BroadVision (Nasdaq: BVSN, Neuer Markt: BDN) develops and delivers an integrated suite of packaged applications for conducting e-commerce interactions and transactions. Global enterprises and government entities use these applications to sell, buy and exchange information over the web and on wireless devices. The BroadVision e-commerce application suite enables a corporation to become more competitive and profitable by establishing and sustaining high-yield relationships with customers, suppliers and employees. BroadVision services professionals, supported by over 100 partner organisations worldwide, transform these applications into business value for our customers through consulting, education, and support services in more than 34 countries. BroadVision--founded in 1993, public since 1996-- has more than 1,000 customers and is a component stock of the Standard & Poor's 500 index. IDC ranks BroadVision as the world's leading provider of e-commerce software applications (International Data Corp., E-Commerce Software Applications Market Forecast and Analysis, 2000-2004). BroadVision is headquartered in Redwood City, California and can be reached at 650.261.5100 or firstname.lastname@example.org. About Chordiant Software, Inc. Chordiant (NASDAQ: CHRD) delivers a unified CRM solution for companies with extreme customer demands. Chordiant's solution is designed to solve the needs of complex businesses serving millions of individual customers with the objectives of retaining, growing and building lifetime customer value. Whether communicating by email, Web, telephone, or wireless access, Chordiant Unified CRM Solution provides a real-time, single view of each customer and a consistent,personalised message for every interaction. It includes a comprehensive business process engine, which allows companies to implement best business practices across multiple touchpoints. Chordiant empowers high-value contacts designed to retain customers, grow revenue and drive profits during every contact. The Chordiant system has been selected by several of the world's leading consumer companies, including Barclays, Direct Line, First USA Bank, General Motors, Halifax Card Services, Lloyds TSB and MetLife. Headquartered in Cupertino, California, Chordiant maintains regional offices in Chicago, Dallas, New York, London, Amsterdam and Munich. The company's Web site can be found at www.chordiant.com. Andersen Consulting On January 1, 2001, Andersen Consulting, the $8.9 billion global management and technology consulting organization, will change its name to Accenture (pronounced: ak-SEN-chure, similar to "adventure" and stressing "accent" + "future"). The firm is reinventing itself to become the market maker, architect and builder of the new economy, bringing innovations to improve the way the world works and lives. More than 65,000 people in 48 countries deliver a wide range of specialised capabilities and solutions to clients across all industries. Under its strategy, the firm is building a network of businesses to meet the full range of client needs -- consulting, technology, outsourcing, alliances and venture capital. Andersen Consulting's home page address is http://www.ac.com Note to Editors Andersen Consulting and BroadVision, Inc. (Nasdaq: BVSN) have formed a strategic alliance to market Andersen Consulting implementation services and BroadVision products in order for companies to build more effective interactions with their customers through the Internet. As part of the alliance, Andersen Consulting and BroadVision jointly develop sales, marketing and implementation efforts to optimally achieve successful customer engagements. Additionally, Andersen Consulting will install BroadVision's products in its Competency Centers and Business Launch Centers worldwide. Accenture is the new name for Andersen Consulting as of January 1, 2001. Our web address is http://www.accenture.com This press release includes forward-looking statements that are subject to risks, uncertainties and other factors that could cause actual results to differ materially from those referred to in the forward-looking statements. Such factors include, but are not limited to, risks related to customer and market acceptance of our product, deployment delays or errors associated with these products, hardware platform incompatibilities, reliance on a limited number of customers for a majority of revenue, need to maintain and enhance certain business relationships with application integrators and other parties, ability to manage growth, activities by Chordiant Software, Inc. and others regarding protection of proprietary information, release of competitive products and other actions by competitors, and economic downturns in either domestic or international markets. These forward-looking statements are generally identified by words such as "expect," "anticipate," "intend," "believe," "hope," "assume," "estimate," "plan," and other similar words and expressions. Chordiant and the Chordiant logo are registered trademarks of Chordiant Software, Inc. Chordiant Unified CRM for Extreme Demands are trademarks of Chordiant Software, Inc. BroadVision and BroadVision One-To-One are trademarks or registered trademarks of BroadVision, Inc. in the United States and other countries. Other names herein may be the property of their respective owners. Chordiant Software PR Contacts: Collin Bruce Chordiant Software, Inc. 408-517-6119 email@example.com Tom Walsh Marenghi Public Relations 781-915-5021 firstname.lastname@example.org This press release was distributed by ResponseSource Press Release Wire on behalf of Pleon in the following categories: Consumer Technology, Personal Finance, Business & Finance, Computing & Telecoms, for more information visit https://pressreleasewire.responsesource.com/about.