Andersen Consulting First to Deploy Combined Solution for Personalised,
Multi-Channel Customer Sales and Service
BroadVision Inc. (Nasdaq: BVSN), the leading worldwide supplier of
personalised e-business applications, and Chordiant Software (Nasdaq:
CHRD), provider of a unified CRM solution for companies with extreme IT
requirements, today announced a global partnership to provide an
integrated CRM solution that features highly personalised sales and
service via the Internet, telephone, email or retail outlets.
By combining BroadVision One-To-One® applications and Chordiant's Unified
CRM Solution, the partnership is expected to result in a more complete
solution for presenting personalised offers through a wide range of
customer communication channels. The companies anticipate providing a
solution that delivers a real-time, single view of each customer;
multi-channel integration; a consistent, unified message with every
customer interaction through business process automation; and rapid
deployment of this powerful CRM solution.
BroadVision and Chordiant will be working with Andersen Consulting to
deliver this solution. As Simon Jenkins, Partner of Andersen Consulting
comments "By sharing customer data and business rules across your
company's Web site and contact centre environments you will improve
customer interactions by making them more relevant and your propositions
more compelling. This will lead to greater profitability and increased
Important features of Chordiant Unified CRM Solution are the ability to
recognise users and individuals, manage knowledge domains relevant to each
individual's relationship with the company, and provide a single view of
the customer across the enterprise. Chordiant's CRM infrastructure
software supports a wide range of communications channels, including the
Web, mobile devices, telephone, fax and email.
"Integrating customer data between your Web site and contact centre is an
absolute necessity in today's eCRM market," said Cliff Apsey, Vice
President Solutions Marketing of BroadVision US . "Furthermore, recent
research shows that personalisation and unification of multiple customer
contact points are at the top of the list of requirements when selecting
an eCRM solution. This combination of BroadVision's One-to-One web
applications and Chordiant's Unified CRM Solution provides a fully
integrated best-of-breed solution."
BroadVision One-To-One Enterprise provides a stable, flexible, scalable
platform for market-leading e-Business solutions. A highly tuned
application platform, BroadVision One-To-One Enterprise provides
personalisation, content management, analytics, and wireless support for
BroadVisions' suite of applications.
"We anticipate that with this solution suppliers will be able to develop
better relationships with their customers by delivering information in the
context of recent activity," said Sam Spadafora, CEO for Chordiant. "For
example, a customer could spend time browsing on the Web site and, when
they call the contact centre, the agent is aware of their product interest
and able to help them in a timely and accurate manner."
BroadVision (Nasdaq: BVSN, Neuer Markt: BDN) develops and delivers an
integrated suite of packaged applications for conducting e-commerce
interactions and transactions. Global enterprises and government entities
use these applications to sell, buy and exchange information over the web
and on wireless devices. The BroadVision e-commerce application suite
enables a corporation to become more competitive and profitable by
establishing and sustaining high-yield relationships with customers,
suppliers and employees. BroadVision services professionals, supported by
over 100 partner organisations worldwide, transform these applications
into business value for our customers through consulting, education, and
support services in more than 34 countries.
BroadVision--founded in 1993, public since 1996-- has more than 1,000
customers and is a component stock of the Standard & Poor's 500 index.
IDC ranks BroadVision as the world's leading provider of e-commerce
software applications (International Data Corp., E-Commerce Software
Applications Market Forecast and Analysis, 2000-2004). BroadVision is
headquartered in Redwood City, California and can be reached at
650.261.5100 or firstname.lastname@example.org.
About Chordiant Software, Inc.
Chordiant (NASDAQ: CHRD) delivers a unified CRM solution for companies
with extreme customer demands. Chordiant's solution is designed to solve
the needs of complex businesses serving millions of individual customers
with the objectives of retaining, growing and building lifetime customer
Whether communicating by email, Web, telephone, or wireless access,
Chordiant Unified CRM Solution provides a real-time, single view of each
customer and a consistent,personalised message for every interaction. It
includes a comprehensive business process engine, which allows companies
to implement best business practices across multiple touchpoints.
Chordiant empowers high-value contacts designed to retain customers, grow
revenue and drive profits during every contact.
The Chordiant system has been selected by several of the world's leading
consumer companies, including Barclays, Direct Line, First USA Bank,
General Motors, Halifax Card Services, Lloyds TSB and MetLife.
Headquartered in Cupertino, California, Chordiant maintains regional
offices in Chicago, Dallas, New York, London, Amsterdam and Munich. The
company's Web site can be found at www.chordiant.com.
On January 1, 2001, Andersen Consulting, the $8.9 billion global
management and technology consulting organization, will change its name to
Accenture (pronounced: ak-SEN-chure, similar to "adventure" and stressing
"accent" + "future"). The firm is reinventing itself to become the market
maker, architect and builder of the new economy, bringing innovations to
improve the way the world works and lives. More than 65,000 people in 48
countries deliver a wide range of specialised capabilities and solutions
to clients across all industries. Under its strategy, the firm is building
a network of businesses to meet the full range of client needs --
consulting, technology, outsourcing, alliances and venture capital.
Andersen Consulting's home page address is http://www.ac.com
Note to Editors
Andersen Consulting and BroadVision, Inc. (Nasdaq: BVSN) have formed a
strategic alliance to market Andersen Consulting implementation services
and BroadVision products in order for companies to build more effective
interactions with their customers through the Internet. As part of the
alliance, Andersen Consulting and BroadVision jointly develop sales,
marketing and implementation efforts to optimally achieve successful
customer engagements. Additionally, Andersen Consulting will install
BroadVision's products in its Competency Centers and Business Launch
Accenture is the new name for Andersen Consulting as of January 1, 2001.
Our web address is http://www.accenture.com
This press release includes forward-looking statements that are subject to
risks, uncertainties and other factors that could cause actual results to
differ materially from those referred to in the forward-looking
statements. Such factors include, but are not limited to, risks related
to customer and market acceptance of our product, deployment delays or
errors associated with these products, hardware platform
incompatibilities, reliance on a limited number of customers for a
majority of revenue, need to maintain and enhance certain business
relationships with application integrators and other parties, ability to
manage growth, activities by Chordiant Software, Inc. and others regarding
protection of proprietary information, release of competitive products and
other actions by competitors, and economic downturns in either domestic or
international markets. These forward-looking statements are generally
identified by words such as "expect," "anticipate," "intend," "believe,"
"hope," "assume," "estimate," "plan," and other similar words and
Chordiant and the Chordiant logo are registered trademarks of Chordiant
Software, Inc. Chordiant Unified CRM for Extreme Demands are trademarks of
Chordiant Software, Inc. BroadVision and BroadVision One-To-One are
trademarks or registered trademarks of BroadVision, Inc. in the United
States and other countries. Other names herein may be the property of
their respective owners.
Chordiant Software PR Contacts:
Chordiant Software, Inc.
Marenghi Public Relations
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