London, 2 January, 2001 - Kiwilogic’s Lingubots, the world’s most sophisticated electronic virtual assistants, continue to capture the minds and imaginations of Internet creatives. Two leading interactive agencies Deepend (www.deepend.co.uk) and BlowUpC (www.blowupc.com) have both licenced Kiwilogic’s Lingubot software, and will be using Lingubots to add a new interactive element to their clients’ Web sites.
A Lingubot is an interactive, intelligent online character which acts as a store greeter, customer support agent, product specialist and entertainer all rolled into one. Lingubots provide a visual and interactive persona for visitors thanks to their ability to hold text conversations with humans. Applications for the Lingubot technology include "virtual sales representatives" for e-commerce sites, helpful and friendly guides through otherwise complex company Web sites and animated mascots or logos to add an extra dimension to a company’s brand.
Andy Donald, interaction designer, Deepend, said: "Kiwilogic's Lingubot software has great potential for entertainment and games websites. We're really looking forward to exploring the possibilities of using it to enhance interaction, conversation and having fun in online environments."
In addition, the implementation of a Lingubot results in improved customer service levels and major cost savings to companies. By conversing with a Lingubot, customers can get immediate answers to their questions thus negating the need to call a customer service centre. This, therefore, reduces the burden of and costs of running a customer service centre.
BlowUpC will initially be using Kiwilogic’s Lingubot software to enhance interactivity on online football game site, www.fifa-mra.com. Gamers will be able to chat with virtual assistant, Sweetpatch, who will advise on the latest techniques for maximum gameplay.
Steve Dooley, one of the founder members of BlowUpC, said: "Naturally we are always looking at ways to improve the sites we build and increase interactivity with visitors. www.fifa-mra.com is visited by tech-savvy gamers and we are very interested in how they will react to, and with, Sweetpatch. We were developing characters and planning on giving them intelligence when we met Kiwilogic. It was a match made in ‘Cyber Heaven!’"
Kiwilogic was recently named best German start-up by Germany’s leading weekly business magazine, Wirschaftswoche.
Deepend, the leading creative digital agency, offers strategic communication services across brand development, web design and production, multimedia and games creation, 3D, sound design, moving image, interactive TV and convergent media, including broadband, handheld and wireless devices.
Named ‘the World’s No 1 Creative Interactive Agency’ in Advertising Age International (June 2000), Deepend’s 18 prestigious creative awards across eight clients in 2000 alone reflect a consistently fresh and innovative approach.
As the creative arm of Deepgroup, Deepend London’s success has paved the way for global expansion into Europe, North America, and Asia Pacific.
BlowUpC is a dynamic team formed with artistic design, programming, web design, strategic vision and project management expertise. They specialise in providing clients unique characters to add life and interactivity to the visitor’s experience. They believe that the interface of a site becomes welcoming and exciting when there is more than text to great the viewer. The building of a character that is instantly associated with a product and has a carefully crafted persona will give a unique advantage to a company.
Founder member, Steve Dooley was trained in graphics but did post graduate study in the psychology of perception. He is one the countries leading exponents of trampe l’oeil artwork (to deceive the eye). In applying his talents to the Web he describes the process "like using a paint box on steroids! -- At last something that can keep up with my ideas and somewhere I can merge psychology, visuals and interactivity."
BlowUpC can manage the whole project from character design to the deployment of the web site but are also adept at partnering with development teams to add their value to a project.
About Kiwilogic and its Lingubots
Through its flagship virtual electronic assistant the Lingubot, Kiwilogic http://www.kiwilogic.com
enables companies to develop sophisticated, interactive, intelligent online characters with their own individual personalities.
· make life easier for visitors to a web site, enabling them to quickly find exactly what they’re looking for
· are specifically designed to lessen the burden on customer call centres by answering questions in real time and helping visitors find the information and products they are looking for.
· provide an important role as part of an integrated e-commerce system whereby they can answer last minute product questions as well as highlighting promotional/cross-selling opportunities, thus increasing revenues from on-line purchases.
· enable businesses to capture important customer information by studying their dialogues with the Lingubot. While today’s standard web site does give information on where the user clicked it is impossible to find out what they actually wanted there.
· need no programming experience to implement.
· require no additional add-ons or plug-ins for Web visitors to use.
Kiwilogic has offices in Germany, the UK and the US and is backed by Earlybird Venture Capital http://www.earlybird-vc.com
and 3i http://www.3i.com
For more information contact Bridget Fishleigh at Nomad Communications on 44 (0) 7946 342 903 or email@example.com
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