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RemoteWare Communicates Three Times A Night With All 338 CarpetRight Stores

XcelleNet Inc, a world-class provider of management software for retail store systems, today announced that CarpetRight, one of the leading UK carpet sellers, has purchased RemoteWare, XcelleNet’s flagship management software for retail store systems. Retail Business Solutions Ltd (RBS), a consulting firm and XcelleNet reseller, known throughout the UK for its expertise in retail technology, assessed the needs of CarpetRight and proposed XcelleNet’s RemoteWare as the solution.

For more than 45 years, Lord Harris of Peckham has been a major player in the UK carpet business. For the past ten of those years Lord Harris has dedicated himself to building CarpetRight, a company that has become one of the top two carpet sellers in the UK. CarpetRight now has 338 stores, 2,500 employees, and sales of over
£350 million each year.

Prior to implementing XcelleNet’s RemoteWare, each of CarpetRight’s 338 stores reported daily sales transactions to headquarters via fax, or even by mail. Once the paper documents were received, the data had to be entered by hand into the company’s central UNIX computer. It was an error-prone process that could take days or even weeks. The company needed a way to automate data collection and order processing, as well as a way to regularly download information to the individual stores from headquarters.

RemoteWare now communicates three times each night with all 338 CarpetRight stores scattered throughout the United Kingdom. The first communications session retrieves the day’s sales data, then sends a current status report on all the store’s outstanding orders to CarpetRight’s warehouse. The next phase of the session delivers updated product and pricing information to the store locations. The final session performs a check and balance routine to ensure no errors occurred during the previous sessions.

CarpetRight Project Manager, Julian Griffiths explains, "RemoteWare has now given us more control over what goes on in the stores. Previously, many people were rather careless about doing the end-of-day reports, and many of the store procedures were not policed at all. With the implementation of RemoteWare, the stores are forced to input their sales each day, and the central office is forced to make sure the books balance every night. The nightly data sharing has also made it possible for store employees to improve customer service, allowing them to provide immediate answers about the status of carpet orders, from cutting to shipping."

Griffiths concluded, "The beauty of RemoteWare over a proprietary solution is its flexibility as we move into the future. With RemoteWare, CarpetRight will be able expand its client base and support a variety of client types including UNIX and NT platforms. In a business growing this quickly, it’s very important that we know what’s happening across a diverse estate. RemoteWare and RBS will continue to be an integral part of the brave new world we have ahead of us."

About XcelleNet

XcelleNet, Inc. is the leader of the fast-growing market for mobile resource management. The explosive growth of the mobile economy, and the race to implement Internet-enabled mobile applications has created a new challenge for IT: management of smart mobile devices, including laptop computers, handhelds, smartphones and interactive pagers. XcelleNet’s AfariaÔ family of solutions enables enterprises to manage these mobile devices and the business-critical applications on these devices. XcelleNet’s RemoteWareÒ is a world-class retail polling and management solution for remote PCs and Point of Sale devices. A pioneer in remote and mobile device management with 2,500 customers worldwide, XcelleNet serves a broad range of industries, including healthcare, insurance, retail, manufacturing and pharmaceutical. XcelleNet solutions reduce total cost of ownership, accelerate end-user productivity and enable the management of applications and content to a desired configuration from a central location. More information is available at

XcelleNet is a trademark of XcelleNet, Inc. Afaria is a trademark of Afaria, Inc. - an XcelleNet affiliate. XcelleNet and Afaria make no claims of ownership to all other products and company names mentioned herein which may be the trademarks or registered trademarks of their respective owners.

Editor’s Contacts:

Claire Adam/Natalie Johnson

MCC International Ltd

Tel: 01962 888100



Yad Jaura


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