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Experienced Appointment Will Help Irish Companies Improve Their Internet Customer Service

eGain Communications Corp. (Nasdaq: EGAN), a leading provider of customer service software for the Internet, today announced the appointment of Ray Connolly as Ireland Country Manager. Connolly will play an instrumental role in facilitating the growth of eGain’s Irish customer base, through the delivery of multi-channel online customer communications solutions.

Based at eGain’s recently opened Dublin office, Connolly brings over 20 years experience to eGain in software development, project management and sales, gained through previous key positions at Computer Associates and IBM Ireland. Connolly’s remit is to work closely with existing customers that include and Creative Labs, and to seize the vast opportunities to develop the customer service experience offered by the many major organisations establishing a strong presence in the region.

Connolly comments on his new appointment: "Offering superior customer service is an integral element of any organisations ongoing success. Working within the Irish market, eGain strives to understand the specific needs of its clients and to ensure each customer delivers the ultimate customer service experience, regardless of which channel of communication is used."

Vice President of eGain EMEA, Nigel Doust states: "The Irish office is an integral part of our continued expansion across Europe in 2001. We welcome Ray as a highly respected industry specialist who is ideally positioned to maximise the wealth of opportunities in the region.
We look forward to working with many major organisations in Ireland, offering our depth of experience and understanding of customer needs to build highly profitable customer service solutions."

About eGain Communications Corp.

eGain (Nasdaq:EGAN) is a leading provider of customer service software for the Internet. To help businesses deliver a superior customer experience and establish profitable, long-term customer relationships, eGain offers licensed and hosted applications for email management, interactive Web and voice collaboration, intelligent self-help agents, knowledge management and proactive online marketing. Built using a Web-native architecture, the eGain platform provides robust scalability, global access, diverse integration and rapid deployment. Based in Sunnyvale, California, with 32 offices worldwide, eGain has 700 customers, including 21 of the 50 largest global companies. For information about eGain, please visit or call the company's offices -- US: (888) 603-4246; London: +44 (0) 175 377 1100; Sydney: +612 9492 5400.

Editorial Contacts
Further information on eGain - including interviews, reviews and photography is available from either Graham Thatcher or Juliette Doel at MCC International.

Nigel Doust


Tel: 01753 771100


Graham Thatcher/ Juliette Doel

MCC International Ltd

Tel: 01962 888100



Except for the historical information contained herein, the matters set forth in this press release are forward-looking statements within the meaning of the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. These forward-looking statements are subject to risks and uncertainties that may cause actual results to differ materially from those set forth in this release. These risks and uncertainties include, but are not limited to, the anticipated customer benefits from eGain products, and other risks detailed from time to time in eGain’s filings with the Securities and Exchange Commission. eGain disclaims any intent or obligation to update these forward-looking statements.

eGain, eGain Commerce, eGain Knowledge, eGain Mail, eGain Live, eGain Voice, eGain Campaign, eGain Inform, eGain Assistant and eGain Hosted Network are trademarks of eGain Communications Corporation. All other company names and products are trademarks or registered trademarks of their respective companies.

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