London, UK, 11 January 2000 - Chordiant Software Inc., a leading provider
of e-business infrastructure software for customer interaction, today
announced that British Sky Broadcasting, the UK's leading digital
broadcaster, is investing several million pounds in its strategic CRM
software. The selection follows BSkyB's announcement in February that it
would lead innovation in customer service by upgrading its customer
contact facilities in Scotland with state of the art technology and
The initiative takes forward BSkyB's drive to extend its existing
relationship as supplier of television services to 4.95 million homes into
multiple products and services that reach consumers both at home and on
the move. The flexibility of Chordiant's architecture is expected to
enable Sky to support the rapid and successful launch of these new
products, which encompass services for digital satellite television, the
web and interactive mobile phones.
When the new customer contact centre comes on line, Sky digital customers
will be able to pay their bills, check the status of their account and
upgrade their programming packages via interactive television, the
internet and interactive mobile phones, as well as by telephone.
Chordiant V.2 unifies and manages customer communications, integrating
information from the service channels into a "single view" of each
customer. This integrated data is expected to strengthen BSkyB's ability
to offer more relevant, personalised services to customers and to identify
new sales opportunities.
Mike Hughes, managing director of Sky Services, commented: "With the
number of Sky digital customers expected to rise from four million to
seven million by 2003, BSkyB is committed to responding quickly to rapidly
changing customer demands."
He continued: "Not only will Sky's investment in customer service let
customers contact us by the device they find convenient, it will also
enhance efficiency and allow us to introduce and support new services.
The selection of the Chordiant solution is a significant step towards
achieving these goals."
Sam Spadafora, CEO, Chordiant Software said: "BSkyB is the epitome of a
Chordiant customer - a large consumer-facing organisation with millions of
customers, varied products and services, multiple methods of communication
with the customer, complex business processes and legacy data stored in a
variety of standalone systems. It's an incredibly complex environment that
needs an extreme CRM solution to service customers properly. Chordiant V.2
has been designed specifically to enable such complicated solutions, which
is why important customers like BSkyB are choosing us to help carry out
their pioneering strategies."
BSkyB plans on integrating Chordiant's V.2 infrastructure with a new
billing system and new telephony and CTI environment at the front end, and
with multiple legacy systems at the back end, including a sales system,
field management system, marketing system and customer database.
British Sky Broadcasting is a leading provider of sports, movies,
entertainment and news - whose channels are received by over 9 million
households throughout the UK and Eire. The launch of the UK's first
digital television service, Sky digital, on 1 October 1998, signalled the
start of a new era in British broadcasting. It remains the fastest, most
successful roll-out of any digital TV service in Europe, attracting 4.08
million customers at the end of September 2000.
Sky is delivering on its promise to make its compelling content available
to consumers at all times - whether they're at home or on the move. We
provide sports, entertainment and breaking news via mobile phones,
personal digital assistants and portals including Sky.com and
Skysport.com, which have combined monthly page impressions totalling over
Further information about Sky can be found on the internet at
About Chordiant Software, Inc.
Chordiant delivers integrated, multi-channel eBusiness software, which
enables consumer companies to implement best business practices over the
Web, via email and mobile devices, through call centres, or in branches.
It includes built-in support for voice, data and Internet integration, as
well as a comprehensive workflow engine. Chordiant empowers high-value
contacts designed to consistently retain customers, grow revenue and drive
profits during every contact.
The Chordiant system has been selected by several of the world's leading
consumer companies, including Lloyds TSB Group, Barclays, Direct Line,
General Motors, First USA Bank and Halifax Card Services. Headquartered in
Cupertino, California, Chordiant maintains regional offices in Chicago,
Dallas, New York, London, Amsterdam and Munich. The company's Web site
can be found at www.chordiant.com.
This press release includes forward-looking statements that are subject to
risks, uncertainties and other factors that could cause actual results to
differ materially from those referred to in the forward-looking
statements. Such factors include, but are not limited to, risks related
to customer and market acceptance of our product, deployment delays or
errors associated with these products, hardware platform
incompatibilities, reliance on a limited number of customers for a
majority of revenue, need to maintain and enhance certain business
relationships with application integrators and other parties, ability to
manage growth, activities by Chordiant Software, Inc. and others regarding
protection of proprietary information, release of competitive products and
other actions by competitors, and economic downturns in either domestic or
international markets. These forward-looking statements are generally
identified by words such as expect, anticipate, intend, believe, hope,
assume, estimate, plan and other similar words and expressions.
Chordiant and the Chordiant logo are registered trademarks of Chordiant
Software, Inc. Chordiant, CCS-Customer Communications Solution, and One
Click, One Call, One Customer are trademarks of Chordiant Software, Inc.
All other trademarks and servicemarks mentioned are property of their
respective holders. © 2000 Chordiant Software, Inc. All Rights Reserved.
Chordiant Software Inc. announced on 8 January 2001 their intention to
The following industry analysts are available for comment on this
Colleen Amuso, Gartner Group
Evan Kirchheimer, Datamonitor
Tel: 020 7675 7608
Stephen Morrell, Datamonitor
Tel: 020 7675 7358
Kathleen Klasnic Datamonitor
Tel: 020 7675 7638
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