iPlanet(tm) and SAS to provide enhanced CRM for Internet payment services Wednesday 17 January 2001 PDF Print -- SAS(r) e-Intelligence analytical software to work with iPlanet(tm) BillerXpert, a leading Internet payment solution -- Companies that provide payment services over the Internet will find it easier to predict customer requirements and requests, and improve marketing strategy and customer care with a new solution being developed and marketed by iPlanet E-Commerce Solutions, a Sun-Netscape Alliance, and SAS Institute, the market leader in e-intelligence and data warehousing. SAS and iPlanet have begun integration of SAS(r) e-Intelligence, data mining and analytical customer relationship management (CRM) software with the iPlanet BillerXpert software, a comprehensive Internet payment solution. As a result, organisations will be able to access, manage and analyse their customer and billing data to predict customer behaviour more precisely, evaluate and segment customers more accurately, and understand customer preferences more fully. SAS will add an e-Intelligence layer - including analytical CRM components for marketing automation/campaign management and personalisation - specifically tailored for organisations with Internet payment services. This layer, built with the company's award-winning SAS/Warehouse Administrator(r) data warehouse and Enterprise Miner(tm) data mining software packages, will provide organisations with a repository of analytical models to apply to billing data gathered in the iPlanet BillerXpert database. "To remain a leader in the Internet billing space means offering valuable capabilities that benefit suppliers and end-users alike," said Pat Turocy, principal analyst with Doculabs, an independent industry analyst firm. "One such area is providing end-customers with highly personalised information and targeted services. Traditional paper payment channels and Internet marketing firms long ago figured out how to evaluate their customers and target them accordingly, and Internet suppliers should take that cue and do the same." "Integrating SAS data mining and e-Intelligence capabilities with iPlanet BillerXpert will enable banks, retailers and other companies engaged in online invoicing to understand their customers better and to build stronger relationships with them," said André Boisvert, president and COO of SAS. "SAS provides software solutions that help companies turn their customer information and other data into better business decisions. We look forward to working closely with iPlanet and demonstrating our cross-platform capabilities and powerful set of e-Intelligence solutions." The iPlanet BillerXpert application enables a new level of service and convenience that allows a user to view payment information online through virtually any browser at any time through a common Web-based portal. Features include flexible payment options, e-mail notification of the arrival of new invoices, overdue payments, special offers, e-mail promotions and personalisation options that allow viewing and searching of statements based on user preferences. A customer intimacy component has recently been added. "The relationship between iPlanet and SAS will add unique value to iPlanet BillerXpert," said Mark iTolliver, president and general manager of iPlanet E-Commerce Solutions. "Knowing the history of customers will enable iPlanet BillerXpert customers to target new services to the end user. We see this as a way to personalise services and thereby enhance the end user's experience. This further strengthens the iPlanet next-generation business-to-business commerce platform, announced last month." About iPlanet E-Commerce Solutions iPlanet E-Commerce Solutions, a Sun-Netscape Alliance, was established in March 1999 by America Online, Inc. (NYSE: AOL) and Sun Microsystems, Inc. [NASDQ: SUNW] to power the next wave of the Net Economy through thought leadership, technical innovation, expert services and the creation of exceptional customer satisfaction. The iPlanet Internet Service Deployment Platform is the industry's leading software environment designed to enable rapid assembly and deployment of scalable Internet services. Based on best-of-breed, open and proven technologies, the platform includes the world's #1 Messaging, Directory, Web and Application Servers. For more information, consult the iPlanet E-Commerce Solutions Web site at http://www.iplanet.com About SAS SAS is the world leader in e-intelligence software and services, enabling its customers to turn raw data - including the vast quantity generated by e-business - into usable knowledge. Software from SAS, the world's largest privately held software company, is used at more than 35,000 business, government and university sites in 110 countries. SAS' 1999 revenues totalled $1.02 billion. For more information, visit http://www.sas.com/uk For further information, please contact the team at the SAS press office on: tel:+44 (0)20 7544 3202, fax:+44 (0)20 7240 1910 or e-mail email@example.com Sun, Sun Microsystems, the Sun Logo, iPlanet, and iPlanet BillerXpert are trademarks or registered trademarks of Sun Microsystems, Inc. in the United States and other countries. Netscape and the Netscape N logo are registered trademarks of Netscape Communications Corporation in the U.S. and other countries. Other Netscape logos, product names, and services names are also trademarks of Netscape Communications Corporation, which may be registered in other countries. Copyright (c) 2001 SAS Institute Inc. Cary, N.C., USA and Sun-Netscape Alliance. Santa Clara, Calif. All rights reserved. This press release was distributed by ResponseSource Press Release Wire on behalf of Golin in the following categories: Consumer Technology, Personal Finance, Business & Finance, Computing & Telecoms, for more information visit https://pressreleasewire.responsesource.com/about.