100 Triad consultants to become Chordiant specialists
Chordiant Software, Inc. (NASDAQ: CHRD) today announced that the company
has signed UK-based systems integrator Triad Plc as a consulting and
technical partner in the implementation of Chordiant's unified CRM
Solution. Triad has been chosen by Chordiant for its excellence and
experience in integrating customer relationship management (CRM) solutions
into complex environments, involving both web interfaces and legacy
The expansion of Chordiant's systems integrator partner programme is a
result of its success. In the UK last year, Chordiant secured major CRM
contracts with large companies including BSkyB, Direct Line Insurance, and
Lloyds TSB, all of which are looking to extend their customer
communications initiatives to new channels including the Web, wireless and
digital interactive TV. Chordiant is positioned as one of the premier
providers of customer acquisition, retention, relationship management and
CRM infrastructure software for intelligent communications.
Ian Haynes, Director, Triad, said: "Many of our customers are blue-chip
companies that were experiencing real problems trying to 'e-enable' their
complex systems before they came to us. They know they can't throw out
their existing systems, but this makes integration a real challenge.
Because of our in-depth technical focus on CRM, we were keen to partner
with a leading solution provider in the market, but we had found all the
products we worked with to be too rigid and inflexible - until Chordiant."
Only Chordiant has the flexibility we need to give our customers what they
want quickly, without changing the way they run their business. Its fluid
framework means we don't have to start from scratch to build tailored
systems.The future is truly interactive, integrated CRM across any
channel, and with Chordiant we can make this a reality." Haynes concluded.
Triad will work jointly with Chordiant on assessing enterprise-wide
customer retention and needs analysis in addition to technical
Mick Oak, Senior Vice-President of Worldwide Professional Services at
Chordiant, said "CRM is a way of doing business, not a technology, so CRM
solutions can't just come out of the box for large organisations.The blue
chip organisations we work with need unique tailored solutions capable of
treating millions of customers as individuals - but it takes exceptional
technical talent and experience to do this. Triad has extensive experience
integrating CRM solutions for big companies and a great reputation. They
are an obvious match for our solution."
Triad will work to deliver, value added services and support for
Chordiant's Unified CRM infrastructure. Both companies have European
offices in the UK, Germany and the Netherlands which will be the platform
for pan-European projects
Triad has nearly 200 programmers skilled in Java development, one of the
programming languages upon which the Chordiant product is built. About
100 Triad consultants will be trained as Chordiant specialists and will
work with Chordiant Professional Services at all stages in the
implementation delivery cycle. Chordiant has recently opened a complete
training facility in Cambridge, where the Triad consultants will be
About Chordiant Software, Inc.
Chordiant (NASDAQ: CHRD) delivers a unified CRM solution for companies
with extreme customer demands. Chordiant's solution is designed to solve
the needs of complex businesses serving millions of individual customers
with the objectives of retaining, growing and building lifetime customer
Whether communicating by email, Web, telephone, or wireless access,
Chordiant Unified CRM Solution provides a real-time, single view of each
customer and a consistent, personalized message for every interaction. It
includes a comprehensive business process engine, which allows companies
to implement best business practices across multiple touchpoints.
Chordiant empowers high-value contacts designed to retain customers, grow
revenue and drive profits during every contact.
The Chordiant system has been selected by several of the world's leading
consumer companies, including Barclays, BSkyB, Direct Line, First USA
Bank, General Motors, Halifax Card Services, Lloyds TSB and MetLife.
Headquartered in Cupertino, California, Chordiant maintains regional
offices in Chicago, Dallas, New York, London, Amsterdam and Munich.
Chordiant Software, Inc. announced on January 8, 2001 that it signed a
definitive merger agreement to acquire Prime Response, Inc. (NASDAQ,
EASDAQ: PRME), a leader in business-to-consumer relationship marketing.
The combined company would be called Chordiant Software, Inc., and its
common stock would trade on the NASDAQ National Market under the ticker
symbol "CHRD". Completion of the transaction is subject to customary
closing conditions, including approval by the respective stockholders of
Chordiant and PrimeResponse and the receipt of regulatory approvals.
Chordiant expects to complete the transaction in the second quarter of
This press release includes "forward-looking statements" that are subject
to risks, uncertainties and other factors that could cause actual results
or outcomes to differ materially from those contemplated by the
forward-looking statements. For this purpose, any statements contained in
this press release that are not statements of historical fact may be
deemed to be forward-looking statements. Words such as "believes,"
"anticipates," "plans," "expects," "will," "would," and similar
expressions are intended to identify forward-looking statements. There
are a number of important factors that could cause the results of
Chordiant to differ materially from those indicated by these
forward-looking statements, including, among others, risks detailed from
time to time in the company's respective Securities and Exchange
Commission reports, including Chordiant's Quarterly Report on Form 10-Q
for the quarter ended September 30, 2000, and Chordiant's final prospectus
for its initial public offering filed on February 15, 2000. Factors that
could cause or contribute to such differences include, but are not limited
to, risks related to customer and market acceptance of our products,
deployment delays or errors associated with these products, hardware
platform incompatibilities, reliance on a limited number of customers for
a majority of revenue, need to maintain and enhance certain business
relationships with application integrators and other parties, ability to
manage growth, activities by Chordiant and others regarding protection of
proprietary information, release of competitive products and other actions
by competitors, and economic downturns in either domestic or international
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