CHORDIANT SOFTWARE PARTNERS WITH TRIAD FOR JOINT CONSULTANCY AND SYSTEMS INTEGRATION IN GLOBAL CRM PROJECTS Friday 19 January 2001 PDF Print 100 Triad consultants to become Chordiant specialists Chordiant Software, Inc. (NASDAQ: CHRD) today announced that the company has signed UK-based systems integrator Triad Plc as a consulting and technical partner in the implementation of Chordiant's unified CRM Solution. Triad has been chosen by Chordiant for its excellence and experience in integrating customer relationship management (CRM) solutions into complex environments, involving both web interfaces and legacy back-end systems. The expansion of Chordiant's systems integrator partner programme is a result of its success. In the UK last year, Chordiant secured major CRM contracts with large companies including BSkyB, Direct Line Insurance, and Lloyds TSB, all of which are looking to extend their customer communications initiatives to new channels including the Web, wireless and digital interactive TV. Chordiant is positioned as one of the premier providers of customer acquisition, retention, relationship management and CRM infrastructure software for intelligent communications. Ian Haynes, Director, Triad, said: "Many of our customers are blue-chip companies that were experiencing real problems trying to 'e-enable' their complex systems before they came to us. They know they can't throw out their existing systems, but this makes integration a real challenge. Because of our in-depth technical focus on CRM, we were keen to partner with a leading solution provider in the market, but we had found all the products we worked with to be too rigid and inflexible - until Chordiant." Only Chordiant has the flexibility we need to give our customers what they want quickly, without changing the way they run their business. Its fluid framework means we don't have to start from scratch to build tailored systems.The future is truly interactive, integrated CRM across any channel, and with Chordiant we can make this a reality." Haynes concluded. Triad will work jointly with Chordiant on assessing enterprise-wide customer retention and needs analysis in addition to technical implementation. Mick Oak, Senior Vice-President of Worldwide Professional Services at Chordiant, said "CRM is a way of doing business, not a technology, so CRM solutions can't just come out of the box for large organisations.The blue chip organisations we work with need unique tailored solutions capable of treating millions of customers as individuals - but it takes exceptional technical talent and experience to do this. Triad has extensive experience integrating CRM solutions for big companies and a great reputation. They are an obvious match for our solution." Triad will work to deliver, value added services and support for Chordiant's Unified CRM infrastructure. Both companies have European offices in the UK, Germany and the Netherlands which will be the platform for pan-European projects Triad has nearly 200 programmers skilled in Java development, one of the programming languages upon which the Chordiant product is built. About 100 Triad consultants will be trained as Chordiant specialists and will work with Chordiant Professional Services at all stages in the implementation delivery cycle. Chordiant has recently opened a complete training facility in Cambridge, where the Triad consultants will be trained. About Chordiant Software, Inc. Chordiant (NASDAQ: CHRD) delivers a unified CRM solution for companies with extreme customer demands. Chordiant's solution is designed to solve the needs of complex businesses serving millions of individual customers with the objectives of retaining, growing and building lifetime customer value. Whether communicating by email, Web, telephone, or wireless access, Chordiant Unified CRM Solution provides a real-time, single view of each customer and a consistent, personalized message for every interaction. It includes a comprehensive business process engine, which allows companies to implement best business practices across multiple touchpoints. Chordiant empowers high-value contacts designed to retain customers, grow revenue and drive profits during every contact. The Chordiant system has been selected by several of the world's leading consumer companies, including Barclays, BSkyB, Direct Line, First USA Bank, General Motors, Halifax Card Services, Lloyds TSB and MetLife. Headquartered in Cupertino, California, Chordiant maintains regional offices in Chicago, Dallas, New York, London, Amsterdam and Munich. Chordiant Software, Inc. announced on January 8, 2001 that it signed a definitive merger agreement to acquire Prime Response, Inc. (NASDAQ, EASDAQ: PRME), a leader in business-to-consumer relationship marketing. The combined company would be called Chordiant Software, Inc., and its common stock would trade on the NASDAQ National Market under the ticker symbol "CHRD". Completion of the transaction is subject to customary closing conditions, including approval by the respective stockholders of Chordiant and PrimeResponse and the receipt of regulatory approvals. Chordiant expects to complete the transaction in the second quarter of 2001. Safe Harbor This press release includes "forward-looking statements" that are subject to risks, uncertainties and other factors that could cause actual results or outcomes to differ materially from those contemplated by the forward-looking statements. For this purpose, any statements contained in this press release that are not statements of historical fact may be deemed to be forward-looking statements. Words such as "believes," "anticipates," "plans," "expects," "will," "would," and similar expressions are intended to identify forward-looking statements. There are a number of important factors that could cause the results of Chordiant to differ materially from those indicated by these forward-looking statements, including, among others, risks detailed from time to time in the company's respective Securities and Exchange Commission reports, including Chordiant's Quarterly Report on Form 10-Q for the quarter ended September 30, 2000, and Chordiant's final prospectus for its initial public offering filed on February 15, 2000. Factors that could cause or contribute to such differences include, but are not limited to, risks related to customer and market acceptance of our products, deployment delays or errors associated with these products, hardware platform incompatibilities, reliance on a limited number of customers for a majority of revenue, need to maintain and enhance certain business relationships with application integrators and other parties, ability to manage growth, activities by Chordiant and others regarding protection of proprietary information, release of competitive products and other actions by competitors, and economic downturns in either domestic or international markets. This press release was distributed by ResponseSource Press Release Wire on behalf of Pleon in the following categories: Consumer Technology, Personal Finance, Business & Finance, Computing & Telecoms, for more information visit https://pressreleasewire.responsesource.com/about.