Chordiant Software Inc. (NASDAQ: CHRD) today announced that it has signed
UK-based systems integrator Salmon Ltd as a technical partner in the
implementation of Chordiant's Unified customer relationship management
(CRM) Solution software at large blue-chip client sites. Salmon has been
chosen by Chordiant for its expertise in object-oriented analysis and
design, as well as its skills in Java.
The expansion of Chordiant's systems integrator partner programme is a
result of its success in the UK. Last year, Chordiant secured major CRM
contracts with large companies including Direct Line Insurance, Barclays
Mercantile and Lloyds TSB, all of which are looking to extend their
customer communications initiatives to new channels including the Web,
wireless and digital interactive TV. Salmon has worked with Chordiant on a
number of these key projects.
"Salmon has very strong skills in IBM's Visual Age so they were an obvious
match for our product," said Mick Oak, Senior Vice-President of Worldwide
Professional Services at Chordiant. "They also have an excellent track
record in delivering CRM, e-business and enterprise integration projects
to blue chip clients and thoroughly understand the business drivers and
technology issues behind large scale, enterprise-wide and multichannel
implementations. This is why we have involved them at an early stage in a
number of customer projects."
Peter Dawkins, business manager, Salmon Ltd, believes that there is a
large untapped market in the UK for Chordiant's product. "There is a
strong need among "clicks and mortar" companies for rapidly-deployed CRM
solutions that are tailored to a company's business processes and which
are consistent across channels," he said. "Chordiant is one of the few
products to truly provide this."
In excess of twenty-five Salmon consultants have already been trained as
Chordiant specialists and are already working alongside Chordiant
Professional Services (to help deliver Chordiant's customers a Unified,
enterprise-wide, scaleable CRM application and integration into their own
business processes that will meet their most extreme requirements.
About Salmon Ltd
Salmon is one of the fastest growing independent software consultancies in
the UK. Since 1989 Salmon has been delivering leading edge solutions to a
blue chip client base, specialising in e-commerce, mobile commerce,
enterprise integration, re-engineering and customer relationship
management. It provides on-site or off-site services ranging from
individual consultants to whole teams of developers, analysts and managers
and has delivered over 200 fixed price projects to date. The company has
an annual turnover of £22m in the UK and mainland Europe and owns 50% of
Salmon LLC based in New York and Salmon Asia Pacific Pty Ltd based in
Salmon is a Premier Partner with IBM for Visual Age Java.
About Chordiant Software, Inc.
Chordiant (NASDAQ: CHRD) delivers a unified CRM solution for companies
with extreme customer demands. Chordiant's solution is designed to solve
the needs of complex businesses serving millions of individual customers
with the objectives of retaining, growing and building lifetime customer
Whether communicating by email, Web, telephone, or wireless access,
Chordiant Unified CRM Solution provides a real-time, single view of each
customer and a consistent, personalized message for every interaction. It
includes a comprehensive business process engine, which allows companies
to implement best business practices across multiple touchpoints.
Chordiant empowers high-value contacts designed to retain customers, grow
revenue and drive profits during every contact.
The Chordiant system has been selected by several of the world's leading
consumer companies, including Barclays, BSkyB, Direct Line, First USA
Bank, General Motors, Halifax Card Services, Lloyds TSB and MetLife.
Headquartered in Cupertino, California, Chordiant maintains regional
offices in Chicago, Dallas, New York, London, Amsterdam and Munich.
Chordiant Software, Inc. announced on January 8, 2001 that it signed a
definitive merger agreement to acquire Prime Response, Inc. (NASDAQ,
EASDAQ: PRME), a leader in business-to-consumer relationship marketing.
The combined company would be called Chordiant Software, Inc., and its
common stock would trade on the NASDAQ National Market under the ticker
symbol "CHRD". Completion of the transaction is subject to customary
closing conditions, including approval by the respective stockholders of
Chordiant and PrimeResponse and the receipt of regulatory approvals.
Chordiant expects to complete the transaction in the second quarter of
This press release includes "forward-looking statements" that are subject
to risks, uncertainties and other factors that could cause actual results
or outcomes to differ materially from those contemplated by the
forward-looking statements. For this purpose, any statements contained in
this press release that are not statements of historical fact may be
deemed to be forward-looking statements. Words such as "believes,"
"anticipates," "plans," "expects," "will," "would," and similar
expressions are intended to identify forward-looking statements. There
are a number of important factors that could cause the results of
Chordiant to differ materially from those indicated by these
forward-looking statements, including, among others, risks detailed from
time to time in the company's respective Securities and Exchange
Commission reports, including Chordiant's Quarterly Report on Form 10-Q
for the quarter ended September 30, 2000, and Chordiant's final prospectus
for its initial public offering filed on February 15, 2000. Factors that
could cause or contribute to such differences include, but are not limited
to, risks related to customer and market acceptance of our products,
deployment delays or errors associated with these products, hardware
platform incompatibilities, reliance on a limited number of customers for
a majority of revenue, need to maintain and enhance certain business
relationships with application integrators and other parties, ability to
manage growth, activities by Chordiant and others regarding protection of
proprietary information, release of competitive products and other actions
by competitors, and economic downturns in either domestic or international
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