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ORLANDO, Fla., 23 January 2001 - United System Solutions (United), a Lotus Premier Business Partner, and IT Factory, an international supplier of Notes/Domino business objects, have announced a partnership intended to bring Microsoft-to-Lotus integration capabilities into United’s CRM solution. Maximizer Enterprise for Notes (ME4N), United’s flagship CRM product, provides users with a suite of native Notes applications to develop and retain key customer relationships. The partnership will integrate IT Factory’s BowTie product, which enables bi-directional file and data sharing between Lotus Notes and Microsoft Office, into United’s Maximizer Enterprise for Notes CRM product.

Integration of BowTie software with Maximizer Enterprise for Notes addresses the strong demand among corporate customers to effectively bridge the gap between their Microsoft and Lotus Notes environments, and enables users to achieve greater levels of productivity in mixed Lotus Notes/Microsoft environments. Specifically, BowTie gives users the ability to automatically attach and detach Microsoft Office documents in Lotus Notes and launch the desired Microsoft Office application for document manipulation. Microsoft users can now store and access Office documents within the secure, collaborative environment of their Notes databases using a familiar Windows-compliant interface. This enables companies whose staff are familiar with Microsoft Office and Windows Explorer to take advantage of Lotus Notes' collaborative technology without having to train and support users on the unique user interface of Lotus Notes. Document enablement with BowTie is integrated into the Sales Force Automation, Customer Service, Account Management, and Customer Management modules in Maximizer Enterprise for Notes.

"United System Solutions is extremely pleased to include the valuable BowTie functionality in our product," said Geoff Simonett, United’s Executive Vice President, software products. "Most of our customers are using Microsoft Office. With BowTie we can seamlessly extend Microsoft Office functionality to ME4N."

"United System Solutions’ integration of our BowTie technology into their Maximizer CRM solution is an important step in helping companies bridge the two distinct environments of Lotus and Microsoft," said Lars Johansen, president and CEO of IT FACTORY. "United can now offer a leading CRM solution that also enables organisations using Microsoft Office to fully leverage the value of their Lotus Notes infrastructure, and ensure that their customers get maximum benefit from their investments in both technologies."

System Requirements and Availability

Currently supporting Microsoft Office 97 and 2000 on the Windows 95, 98 and NT platforms, BowTie is packaged as an add-on product component for Maximizer Enterprise for Notes. The product is scheduled to ship February 2001.

About United System Solutions

United System Solutions is the developer of Maximizer Enterprise for Notes, a modular suite of applications for automating customer management, sales, marketing and customer service. Through its various divisions, United System Solutions is the provider of industry leading products, award winning education and consulting services. A Lotus Premier Business Partner, Microsoft Solution Provider, IBM Advanced Partner and sponsor of Lotusphere 2001, United has won three Lotus Beacon Awards including "Highest Customer Satisfaction." The company is based in Toronto, Canada and can be found on the World Wide Web at

United System Solution Contact:

Susan Iorfida, Media Relations

Phone: +1-416-367-1070 ext.475



IT FACTORY is a leading global supplier of collaborative e-business solutions, supported by an award-winning development architecture and comprehensive set of software development tools. Four-time Lotus Beacon Award winner (and six-time finalist), IT FACTORY has a rapidly expanding installed base of more than 500,000 ITF product licenses worldwide. IT FACTORY distributes its technology through its 100-person professional services group and more than 250 highly qualified business partners, as well as through its on-line storefront, the Shop@IT FACTORY. The Company is headquartered in Cambridge, Massachusetts, with regional offices in Washington, DC, New York City, Raleigh, NC, Atlanta, GA, and Nashville, TN, and has international offices in Denmark, England, Germany, The Netherlands, Norway, Sweden and Australia. Find out more at


Gordon Darling

VP, Corporate Communications

Phone: +1-207-985-4248


IT FACTORY UK Editorial Contact:

Sally Marchini

Marchini Marcoms

Phone: +44 (0)1288 361031


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