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Chordiant Software, Inc.(NASDAQ: CHRD), provider of a unified customer
relationship management (CRM) solution for companies with extreme IT
requirements has selected @Business (Europe), a company specialising in
web integration, as one of its growing team of Chordiant integrators.

Chordiant's CRM infrastructure software delivers consistent business
process automation across a wide range of communications channels,
including the Web, call centres, interactive digital TV, mobile devices,
telephone, fax and email. The company is positioned as one of the premier
providers of customer acquisition, retention, relationship management and
CRM infrastructure software for intelligent communications.

"This collaboration will provide Chordiant Software with the highest
quality of Java technical skills and architectural expertise essential to
deliver CRM solutions for our customers with extreme IT requirements" said
Mick Oak, Senior Vice-President of Worldwide Professional Services at
Chordiant. "We assessed a number of integration companies but none could
compare with the depth of experience and knowledge of @Business."

Toby Sparrow, Managing Director and CEO of @Business, said: "From our
first glimpse of the Chordiant CRM solution, we knew that this was a
best-of-breed solution and we immediately expressed our eagerness to be
associated with it. I am delighted that we are going to be working with
Chordiant and its' clients as system integrators."

About @Business

@Business (Europe), headquartered in Camberley, UK, specialises in the
development of business solutions using web technology and the integration
of those solutions with core back-office systems. "The integration of
solutions such as Chordiant with customers' existing enterprise investment
is exactly where @Business' experience and skills are focused." said Phil
Bluer, CTO, "The technical architecture of the product is outstanding - it
gives Chordiant's customers the flexibility they will need to stay ahead
of the market". @Business has specialist web technology teams with a
strong track record in implementing commercial web applications and
integrating them with core systems.
@Business has offices in Europe, the US and India.

About Chordiant Software, Inc.

Chordiant (NASDAQ: CHRD) delivers a unified CRM solution for companies
with extreme customer demands. Chordiant's solution is designed to solve
the needs of complex businesses serving millions of individual customers
with the objectives of retaining, growing and building lifetime customer

Whether communicating by email, Web, telephone, or wireless access,
Chordiant Unified CRM Solution provides a real-time, single view of each
customer and a consistent, personalised message for every interaction. It
includes a comprehensive business process engine, which allows companies
to implement best business practices across multiple touchpoints.
Chordiant empowers high-value contacts designed to retain customers, grow
revenue and drive profits during every contact.

The Chordiant system has been selected by several of the world's leading
consumer companies, including Barclays, BSkyB, Direct Line, First USA
Bank, General Motors, Halifax Card Services, Lloyds TSB and MetLife.
Headquartered in Cupertino, California, Chordiant maintains regional
offices in Chicago, Dallas, New York, London, Amsterdam and Munich.

Chordiant Software, Inc. announced on January 8, 2001 that it signed a
definitive merger agreement to acquire Prime Response, Inc. (NASDAQ,
EASDAQ: PRME), a leader in business-to-consumer relationship marketing.
The combined company would be called Chordiant Software, Inc., and its
common stock would trade on the NASDAQ National Market under the ticker
symbol "CHRD". Completion of the transaction is subject to customary
closing conditions, including approval by the respective stockholders of
Chordiant and PrimeResponse and the receipt of regulatory approvals.
Chordiant expects to complete the transaction in the second quarter of

Safe Harbor

This press release includes "forward-looking statements" that are subject
to risks, uncertainties and other factors that could cause actual results
or outcomes to differ materially from those contemplated by the
forward-looking statements. For this purpose, any statements contained in
this press release that are not statements of historical fact may be
deemed to be forward-looking statements. Words such as "believes,"
"anticipates," "plans," "expects," "will," "would," and similar
expressions are intended to identify forward-looking statements.

are a number of important factors that could cause the results of
Chordiant to differ materially from those indicated by these
forward-looking statements, including, among others, risks detailed from
time to time in the company's respective Securities and Exchange
Commission reports, including Chordiant's Quarterly Report on Form 10-Q
for the quarter ended September 30, 2000, and Chordiant's final prospectus
for its initial public offering filed on February 15, 2000. Factors that
could cause or contribute to such differences include, but are not limited
to, risks related to customer and market acceptance of our products,
deployment delays or errors associated with these products, hardware
platform incompatibilities, reliance on a limited number of customers for
a majority of revenue, need to maintain and enhance certain business
relationships with application integrators and other parties, ability to
manage growth, activities by Chordiant and others regarding protection of
proprietary information, release of competitive products and other actions
by competitors, and economic downturns in either domestic or international

Chordiant and the Chordiant logo are registered trademarks of Chordiant
Software, Inc. Chordiant Unified CRM for Extreme Demands are trademarks of
Chordiant Software, Inc. PrimeResponse, Prime@Vantage, Prime@Vantage
Wireless, and Marketing Mission Control are trademarks
and/or registered trademarks of Prime Response, Inc. All other trademarks
and registered trademarks are the properties of their respective owners.

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