CHORDIANT AND etc COLLABORATE TO DELIVER UNIFIED CRM SOLUTIONS FOR CUSTOMERS WITH EXTREME IT REQUIREMENTS Tuesday 23 January 2001 PDF Print Chordiant Software, Inc. (NASDAQ: CHRD), provider of a unified customer relationship management (CRM) solution for companies with extreme IT requirements, and e-systems integrator, European Technology Consultants (etc), today announced a strategic partnership to market and deploy Chordiant solutions throughout Europe. Chordiant's CRM infrastructure software delivers consistent business process automation across a wide range of communications channels, including the Web, call centres, interactive digital TV, mobile devices, telephone, fax and email. Important features of the Chordiant Unified CRM Solution include the ability to recognise users and individuals, manage knowledge domains relevant to each individual's relationship with the company and to provide a single view of the customer across the enterprise. The company is positioned as one of the premier providers of customer acquisition, retention, relationship management and CRM infrastructure software for intelligent communications. Chordiant was keen to partner with etc because of their considerable expertise in developing pervasive e-business systems for European Fortune 500 companies. The company focuses on integrating Web, Interactive Television and WAP technologies with call and contact centres to establish strategic coherence across the full range of B2C transaction channels - an approach very much in line with Chordiant's strategy. Mick Oak, Senior Vice-President of Worldwide Professional Services at Chordiant said: "Chordiant and etc will collaborate to successfully deliver CRM solutions across multiple channels to the largest customers with the most complex requirements. Chordiant chooses to work only with systems integrators who can truly articulate to their clients the relative merits of the myriad of CRM solutions available today and who can demonstrate both technical excellence and in-depth business knowledge of our target markets. etc met this criteria." John Harris, Chief Executive at etc, commented: "We evaluated the solutions from all the key CRM vendors in making our decision. We're confident that our capabilities, combined with Chordiant's technology and vision, will create a very powerful market offering - our activity is already attracting interest from our strategic customers, especially in the Insurance and Telecoms industries. The CRM market is incredibly dynamic and we see this partnership as the answer for our customers, both now and the future, looking for flexible, scalable and comprehensive CRM capabilities over a variety of channels." etc joins Chordiant's global network of strategic partners, which includes Andersen Consulting, EDS and IBM. About European Technology Consultants (etc) etc develops and launches digital business solutions for Fortune 500 clients with an emphasis on solutions that integrate Web, Interactive Television and WAP technologies with call and contact centres. The company's competitive advantage lies in its ability to help its clients develop large scale, 'industrial strength' e-commerce solutions which are comprehensive, scalable and flexible in what is a rapidly changing multimedia business environment. etc's strategic partnerships with the market leading technology vendors in these sectors enable the company to concentrate its efforts on the business issues surrounding the development and launch of digital business solutions. This skill has won etc a client base that includes companies such as Eirecom, Vodafone, CGNU, NTL, Orange, ABN AMRO and Halifax IF. About Chordiant Software, Inc. Chordiant (NASDAQ: CHRD) delivers a unified CRM solution for companies with extreme customer demands. Chordiant's solution is designed to solve the needs of complex businesses serving millions of individual customers with the objectives of retaining, growing and building lifetime customer value. Whether communicating by email, Web, telephone, or wireless access, Chordiant Unified CRM Solution provides a real-time, single view of each customer and a consistent, personalised message for every interaction. It includes a comprehensive business process engine, which allows companies to implement best business practices across multiple touchpoints. Chordiant empowers high-value contacts designed to retain customers, grow revenue and drive profits during every contact. The Chordiant system has been selected by several of the world's leading consumer companies, including Barclays, BSkyB, Direct Line, First USA Bank, General Motors, Halifax Card Services, Lloyds TSB and MetLife. Headquartered in Cupertino, California, Chordiant maintains regional offices in Chicago, Dallas, New York, London, Amsterdam and Munich. Chordiant Software, Inc. announced on January 8, 2001 that it signed a definitive merger agreement to acquire Prime Response, Inc. (NASDAQ, EASDAQ: PRME), a leader in business-to-consumer relationship marketing. The combined company would be called Chordiant Software, Inc., and its common stock would trade on the NASDAQ National Market under the ticker symbol "CHRD". Completion of the transaction is subject to customary closing conditions, including approval by the respective stockholders of Chordiant and PrimeResponse and the receipt of regulatory approvals. Chordiant expects to complete the transaction in the second quarter of 2001. Safe Harbor This press release includes "forward-looking statements" that are subject to risks, uncertainties and other factors that could cause actual results or outcomes to differ materially from those contemplated by the forward-looking statements. For this purpose, any statements contained in this press release that are not statements of historical fact may be deemed to be forward-looking statements. Words such as "believes," "anticipates," "plans," "expects," "will," "would," and similar expressions are intended to identify forward-looking statements. There are a number of important factors that could cause the results of Chordiant to differ materially from those indicated by these forward-looking statements, including, among others, risks detailed from time to time in the company's respective Securities and Exchange Commission reports, including Chordiant's Quarterly Report on Form 10-Q for the quarter ended September 30, 2000, and Chordiant's final prospectus for its initial public offering filed on February 15, 2000. Factors that could cause or contribute to such differences include, but are not limited to, risks related to customer and market acceptance of our products, deployment delays or errors associated with these products, hardware platform incompatibilities, reliance on a limited number of customers for a majority of revenue, need to maintain and enhance certain business relationships with application integrators and other parties, ability to manage growth, activities by Chordiant and others regarding protection of proprietary information, release of competitive products and other actions by competitors, and economic downturns in either domestic or international markets. Chordiant and the Chordiant logo are registered trademarks of Chordiant Software, Inc. Chordiant Unified CRM for Extreme Demands are trademarks of Chordiant Software, Inc. PrimeResponse, Prime@Vantage, Prime@Vantage Wireless, Prime@Vantage.com and Marketing Mission Control are trademarks and/or registered trademarks of Prime Response, Inc. All other trademarks and registered trademarks are the properties of their respective owners. This press release was distributed by ResponseSource Press Release Wire on behalf of Pleon in the following categories: Consumer Technology, Personal Finance, Business & Finance, Computing & Telecoms, for more information visit https://pressreleasewire.responsesource.com/about.