Chordiant Software, Inc. (NASDAQ: CHRD), provider of a unified customer
relationship management (CRM) solution for companies with extreme IT
requirements, and e-systems integrator, European Technology Consultants
(etc), today announced a strategic partnership to market and deploy
Chordiant solutions throughout Europe.
Chordiant's CRM infrastructure software delivers consistent business
process automation across a wide range of communications channels,
including the Web, call centres, interactive digital TV, mobile devices,
telephone, fax and email. Important features of the Chordiant Unified CRM
Solution include the ability to recognise users and individuals, manage
knowledge domains relevant to each individual's relationship with the
company and to provide a single view of the customer across the
enterprise. The company is positioned as one of the premier providers of
customer acquisition, retention, relationship management and CRM
infrastructure software for intelligent communications.
Chordiant was keen to partner with etc because of their considerable
expertise in developing pervasive e-business systems for European Fortune
500 companies. The company focuses on integrating Web, Interactive
Television and WAP technologies with call and contact centres to establish
strategic coherence across the full range of B2C transaction channels - an
approach very much in line with Chordiant's strategy.
Mick Oak, Senior Vice-President of Worldwide Professional Services at
Chordiant said: "Chordiant and etc will collaborate to successfully
deliver CRM solutions across multiple channels to the largest customers
with the most complex requirements. Chordiant chooses to work only with
systems integrators who can truly articulate to their clients the relative
merits of the myriad of CRM solutions available today and who can
demonstrate both technical excellence and in-depth business knowledge of
our target markets. etc met this criteria."
John Harris, Chief Executive at etc, commented: "We evaluated the
solutions from all the key CRM vendors in making our decision. We're
confident that our capabilities, combined with Chordiant's technology and
vision, will create a very powerful market offering - our activity is
already attracting interest from our strategic customers, especially in
the Insurance and Telecoms industries. The CRM market is incredibly
dynamic and we see this partnership as the answer for our customers, both
now and the future, looking for flexible, scalable and comprehensive CRM
capabilities over a variety of channels."
etc joins Chordiant's global network of strategic partners, which includes
Andersen Consulting, EDS and IBM.
About European Technology Consultants (etc)
etc develops and launches digital business solutions for Fortune 500
clients with an emphasis on solutions that integrate Web, Interactive
Television and WAP technologies with call and contact centres. The
company's competitive advantage lies in its ability to help its clients
develop large scale, 'industrial strength' e-commerce solutions which are
comprehensive, scalable and flexible in what is a rapidly changing
multimedia business environment. etc's strategic partnerships with the
market leading technology vendors in these sectors enable the company to
concentrate its efforts on the business issues surrounding the development
and launch of digital business solutions. This skill has won etc a client
base that includes companies such as Eirecom, Vodafone, CGNU, NTL, Orange,
ABN AMRO and Halifax IF.
About Chordiant Software, Inc.
Chordiant (NASDAQ: CHRD) delivers a unified CRM solution for companies
with extreme customer demands. Chordiant's solution is designed to solve
the needs of complex businesses serving millions of individual customers
with the objectives of retaining, growing and building lifetime customer
Whether communicating by email, Web, telephone, or wireless access,
Chordiant Unified CRM Solution provides a real-time, single view of each
customer and a consistent, personalised message for every interaction. It
includes a comprehensive business process engine, which allows companies
to implement best business practices across multiple touchpoints.
Chordiant empowers high-value contacts designed to retain customers, grow
revenue and drive profits during every contact.
The Chordiant system has been selected by several of the world's leading
consumer companies, including Barclays, BSkyB, Direct Line, First USA
Bank, General Motors, Halifax Card Services, Lloyds TSB and MetLife.
Headquartered in Cupertino, California, Chordiant maintains regional
offices in Chicago, Dallas, New York, London, Amsterdam and Munich.
Chordiant Software, Inc. announced on January 8, 2001 that it signed a
definitive merger agreement to acquire Prime Response, Inc. (NASDAQ,
EASDAQ: PRME), a leader in business-to-consumer relationship marketing.
The combined company would be called Chordiant Software, Inc., and its
common stock would trade on the NASDAQ National Market under the ticker
symbol "CHRD". Completion of the transaction is subject to customary
closing conditions, including approval by the respective stockholders of
Chordiant and PrimeResponse and the receipt of regulatory approvals.
Chordiant expects to complete the transaction in the second quarter of
This press release includes "forward-looking statements" that are subject
to risks, uncertainties and other factors that could cause actual results
or outcomes to differ materially from those contemplated by the
forward-looking statements. For this purpose, any statements contained in
this press release that are not statements of historical fact may be
deemed to be forward-looking statements. Words such as "believes,"
"anticipates," "plans," "expects," "will," "would," and similar
expressions are intended to identify forward-looking statements.
are a number of important factors that could cause the results of
Chordiant to differ materially from those indicated by these
forward-looking statements, including, among others, risks detailed from
time to time in the company's respective Securities and Exchange
Commission reports, including Chordiant's Quarterly Report on Form 10-Q
for the quarter ended September 30, 2000, and Chordiant's final prospectus
for its initial public offering filed on February 15, 2000. Factors that
could cause or contribute to such differences include, but are not limited
to, risks related to customer and market acceptance of our products,
deployment delays or errors associated with these products, hardware
platform incompatibilities, reliance on a limited number of customers for
a majority of revenue, need to maintain and enhance certain business
relationships with application integrators and other parties, ability to
manage growth, activities by Chordiant and others regarding protection of
proprietary information, release of competitive products and other actions
by competitors, and economic downturns in either domestic or international
Chordiant and the Chordiant logo are registered trademarks of Chordiant
Software, Inc. Chordiant Unified CRM for Extreme Demands are trademarks of
Chordiant Software, Inc. PrimeResponse, Prime@Vantage, Prime@Vantage
Wireless, Prime@Vantage.com and Marketing Mission Control are trademarks
and/or registered trademarks of Prime Response, Inc. All other trademarks
and registered trademarks are the properties of their respective owners.
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