ipulsys SELECTS MICROMUSE'S NETCOOL® SUITE Tuesday 23 January 2001 PDF Print NETCOOL/OMNIbus Enhances Network Management Capabilities of Netherlands' based IP and OSS Services Provider SAN FRANCISCO - Micromuse Inc. (Nasdaq: MUSE), the leading provider of realtime fault management and service assurance software, today announced that ipulsys B.V., the managed IP and Operational Support System (OSS) services provider, has selected the carrier-grade Netcool® suite to provide a complete network monitoring platform for its services to the business and carrier communities. Based in the Netherlands, ipulsys is an international provider of business-to-business communications services, providing Web-enabled, global IP and customer empowerment solutions for carriers and corporations worldwide. "With the industry citing quality of service as a major concern in the provisioning of IP services, the Netcool suite, with its open and scaleable architecture, seamlessly augments ipulsys' existing infrastructure," said Joe Gerrese, ipulsys' Vice President, New Service Management & Pricing. "This in turn helps ipulsys to ensure that customers receive first class services through a network that provides consistent uptime and performance." ipulsys selected Netcool/OMNIbus, Micromuse's flagship application, to collect, correlate and consolidate network event information such as alerts, alarms, or other faults, from various devices throughout its network infrastructure and report them in realtime to operators in the ipulsys network operations center (NOC), enabling them to respond to problems before they cause outages in service. In addition, the Netcool suite easily integrates with ipulsys' existing event management and tracking applications including Remedy trouble ticketing system and BMC Patrol to provide an integrated realtime view of ipulsys' service suite of data and image over IP, video streaming, voice and Web hosting applications. "As a core component of ipulsys' customer empowered, next-generation IP solutions, the Netcool suite enables network operators to identify network events more effectively," said Richard Whitehead, Micromuse's Vice President, Strategic Technologies. "This underscores ipulsys' commitment to its customers by providing them with a business class service delivery infrastructure and maintaining a consistent quality of service." About the Netcool® Suite Micromuse's Netcool® software suite collects management data from more than 300 management environments and network devices, including voice, data and Internet. Fault data is rapidly processed and filtered by the Netcool ObjectServer, an in-memory database. The Netcool application allows operators to build views of service availability in realtime, helping them manage networks more efficiently. Because it is scalable and deploys rapidly, the Netcool suite helps service providers to expand their networks as their markets grow. About ipulsys (Media: please note that 'ipulsys' is always lower-case.) ipulsys, the managed IP and virtual OSS services provider to the business and carrier communities, was recently acquired by Warburg Pincus, the global private equity and venture capital firm. ipulsys has a dedicated multinational staff of 91 and is headquartered at The Hague in the Netherlands, with offices in London, Paris and Amsterdam. The company's mission is to enable international business-to-business communications by providing web-enabled global IP solutions. ipulsys' solutions are built on the key considerations of flexibility, speed to market and, most significantly, customer empowerment. The company clearly positions itself to offer the critical network functionality for doing effective business online. For further information: http://www.ipulsys.com About Micromuse Micromuse Inc. (Nasdaq: MUSE) is the leading provider of realtime fault management and service assurance software. Micromuse was named one of the Top 25 Best Performers in the Wall Street Journal's Shareholder Scoreboard, and has recently been recognised in the Forbes 500, Business Week's Info Tech 100, Bloomberg's Top 100 Stocks, Barron's 500, Deloitte & Touche's Technology Fast 500 and the San Francisco Chronicle 500. Micromuse customers include AT&T, BT, Cable & Wireless, Cellular One, Charles Schwab, Deutsche Telekom, Digex, EarthLink, GTE, Global Crossing, ITC^DeltaCom, MCI Worldcom, One2One, PSINet, XO Communications and a number of financial investment concerns. Headquarters are located at 139 Townsend Street, San Francisco, Calif. 94107; (415) 538-9090. The web site is at http://www.micromuse.com Netcool and Micromuse are registered trademarks of Micromuse Plc. All other trademarks and registered trademarks in this document are the properties of their respective owners. Any statements contained in this press release that do not describe historical facts may constitute forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Any forward-looking statements contained herein are based on current expectations, but are subject to a number of risks and uncertainties. The factors that could cause actual future results to differ materially from the forward-looking statements include the following: fluctuations in customer demand, the Company's ability to manage its growth (including the ability to hire sufficient sales and technical personnel), the risks associated with the expansion of the Company's distribution channels, the risk of new product introductions and customer acceptance of new products; the rapid technological change which characterizes the Company's markets, the risks associated with competition, the risks associated with international sales as the Company expands its markets, and the ability of the Company to compete successfully in the future, as well as other risks identified in the Company's Securities and Exchange Commission Filings, including but not limited to those appearing under the caption "Risk Factors" in the Company's most recent Quarterly Reports on Form 10-Q and on Form 10-K on file with the Securities and Exchange Commission and available on the Company's Web site. 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