Online Customer Self-Service Thursday 25 January 2001 PDF Print Smith-Gardner Ltd., the European arm of Ecometry Corporation (NASDAQ: ECOM) the leading provider of direct commerce solutions, has announced the UK launch of Ecometry Online Customer Services, providing e-commerce companies with a means of providing real-time interactive customer service functions on the web. Customers are empowered to use online access to check order and inventory status information, to modify orders after they have been placed, and to cancel or substitute backorders. The progress of shipments can be readily checked too. The system also provides a forum for live text and voice chat, and the opportunity to contact the company by email. According to Tony Glover, Managing Director of Smith-Gardner Ltd., "Online customer self-service introduces a whole new dimension to e-commerce. Customers are provided with a more interactive face and receive a more positive shopping experience." The Ecometry Online Customer Service solution can be employed as part of Ecometry International, delivering customer-focussed automation of the sales and fulfilment process, and supporting multi-channel strategies including catalogue, call centre, retail and Internet channels. For further information please contact: Leigh Richards The Right Image Tel: 01932 240055 Em:email@example.com Tony Glover Smith-Gardner Tel: 01480 460940 Em: firstname.lastname@example.org About Smith-Gardner Smith-Gardner Ltd is the European division of Ecometry Corporation (NASDAQ: ECOM), the premier provider of end-to-end direct commerce solutions worldwide. The Ecometry family of products ensure customer satisfaction throughout the multi-channel shopping and buying experience. Headquartered in Delray Beach, Florida, the company was founded in 1988 as Smith-Gardner and changed its name to that of its award-winning product suite in 2000. The company has hundreds of clients across 17 countries, and operates regional headquarters throughout the United States, Europe and Asia Pacific. The company's global client base includes Nordstrom.com, Littlewoods, Seton, MicroWarehouse, KBKids.com, dELiA*s, Staples, QVC, BigWords.com and DiamondDepot.com. Smith-Gardner has partnered with leading providers of software and services, such as HP, Oracle and Broadvision, giving customers an integrated and flexible solution. For more information on Smith-Gardner, visit the company's web site at http://www.smith-gardner.co.uk This press release was distributed by ResponseSource Press Release Wire on behalf of Smith - Gardner in the following categories: Consumer Technology, Personal Finance, Business & Finance, Computing & Telecoms, for more information visit https://pressreleasewire.responsesource.com/about.