ACD to CRM - are you ready? Wednesday 31 January 2001 PDF Print Free seminar hosted by Annodata Business Communications and Rockwell Electronic Commerce Tuesday 6th March, Sopwell House Hotel, St. Albans Telecommunications specialist Annodata is teaming up with Rockwell Electronic Commerce, a leading supplier of contact centretechnology, to host a seminar focusing on the real impact of the e-commerce revolution on contact centres. This seminar will look in-depth at how e-commerce has opened up new areas of business opportunity and how effective customer relationship management will harness its potential. Datamonitor, the internationally respected research organisation, will look at contact centres of the future and the reality of the marketplace today - answering questions and concerns on how the web and the contact centre work together. Simon Wellings, Rockwell's General European Manager, will be giving his view of key developments in CRM technology, highlighting the challenges faced by organisations bringing multi-media into the contact centre environment. There will also be a live demonstration of Rockwell Transcend, the world's leading software-based ACD, backed by an enlightening case study from Epson (UK) Ltd, voted first for service and support for the last two years by readers of PC Magazine and PC Pro Magazine. To register now, please call 0800 064 2034, e-mail firstname.lastname@example.org or register on the web site at http://www.annodata.co.uk Steve Lowe The Edge Partnership Tel: 01625 511 966 Direct line: 01625 507 205 Mobile: 0775 924 4155 email email@example.com http://www.edge-pr.co.uk This press release was distributed by ResponseSource Press Release Wire on behalf of Context PR in the following categories: Consumer Technology, Personal Finance, Business & Finance, Computing & Telecoms, for more information visit https://pressreleasewire.responsesource.com/about.