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Free seminar hosted by Annodata Business Communications
and Rockwell Electronic Commerce
Tuesday 6th March, Sopwell House Hotel, St. Albans

Telecommunications specialist Annodata is teaming up with Rockwell
Electronic Commerce, a leading supplier of contact centretechnology, to
a seminar focusing on the real impact of the e-commerce revolution on
contact centres.

This seminar will look in-depth at how e-commerce has opened up new areas
business opportunity and how effective customer relationship management
harness its potential.

Datamonitor, the internationally respected research organisation, will
at contact centres of the future and the reality of the marketplace today
answering questions and concerns on how the web and the contact centre

Simon Wellings, Rockwell's General European Manager, will be giving his
of key developments in CRM technology, highlighting the challenges faced
organisations bringing multi-media into the contact centre environment.

There will also be a live demonstration of Rockwell Transcend, the world's
leading software-based ACD, backed by an enlightening case study from
(UK) Ltd, voted first for service and support for the last two years by
readers of PC Magazine and PC Pro Magazine.

To register now, please call 0800 064 2034, e-mail

or register on the web site at

Steve Lowe

The Edge Partnership

Tel: 01625 511 966

Direct line: 01625 507 205

Mobile: 0775 924 4155


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