Skip navigation

Free seminar hosted by Annodata Business Communications
and Rockwell Electronic Commerce
Tuesday 6th March, Sopwell House Hotel, St. Albans


Telecommunications specialist Annodata is teaming up with Rockwell
Electronic Commerce, a leading supplier of contact centretechnology, to
host
a seminar focusing on the real impact of the e-commerce revolution on
contact centres.

This seminar will look in-depth at how e-commerce has opened up new areas
of
business opportunity and how effective customer relationship management
will
harness its potential.

Datamonitor, the internationally respected research organisation, will
look
at contact centres of the future and the reality of the marketplace today
-
answering questions and concerns on how the web and the contact centre
work
together.

Simon Wellings, Rockwell's General European Manager, will be giving his
view
of key developments in CRM technology, highlighting the challenges faced
by
organisations bringing multi-media into the contact centre environment.

There will also be a live demonstration of Rockwell Transcend, the world's
leading software-based ACD, backed by an enlightening case study from
Epson
(UK) Ltd, voted first for service and support for the last two years by
readers of PC Magazine and PC Pro Magazine.

To register now, please call 0800 064 2034, e-mail telecoms@annodata.co.uk


or register on the web site at http://www.annodata.co.uk


Steve Lowe

The Edge Partnership

Tel: 01625 511 966

Direct line: 01625 507 205

Mobile: 0775 924 4155

email steven@edge-pr.co.uk


http://www.edge-pr.co.uk

This press release was distributed by ResponseSource Press Release Wire on behalf of Context PR in the following categories: Consumer Technology, Personal Finance, Business & Finance, Computing & Telecoms, for more information visit https://pressreleasewire.responsesource.com/about.