Integrated offering provides end-to-end solution for expanded customer care capabilities
Boulder, CO., January 31, 2001 Athene Software, a provider of customer-focused intelligent Customer Relationship Management (iCRM) software and Portal Software, Inc. (Nasdaq: PRSF), a leading provider of business infrastructure software for broadband, wireless Internet, and next-generation communications services, today announced an alliance to provide companies with enhanced customer relationship management solutions.
Under the terms of the agreement, Athene has integrated its APT Churn and APT Profitability software products with Infranet®, Portal’s customer management and billing platform, to provide Communications Service Providers (CSPs) with the ability to increase customer retention and maximise profitability.
"Portal is a dominant player in the next generation communications services sector. As competition heats up in the communications space, companies are looking for ways to offer the most comprehensive set of applications," said Eric A. Johnson, president and CEO of Athene. "The combination of Athene’s quality products and Portal's flexible, scalable architecture will give CSPs an end-to-end best-of-breed solution that will enhance and expand their customer care capabilities."
"Portal has consistently delivered innovative, quality solutions that have delivered real results. By partnering with Athene we are continuing to build upon this success by adding new capabilities that enhance a service provider's offerings," said John Janetos, director of strategic alliances at Portal Software. "By using the true business intelligence built into the Athene products to analyse the rich billing data captured by Infranet, service providers can now proactively reach their subscribers with high-impact, personalised, messages to engage and retain customers."
About APT Churn and APT Profitability
APT Churn uses state-of-the-art machine learning models and advanced statistical techniques to provide customer-specific prediction and customer-centric solutions to maximise customer retention and allow management of customers by their profitability potential. First released in July 1999, APT Churn marks the industry’s first native web system that not only predicts those customers most likely to churn, but also suggests the most successful retention methods and campaigns designed to keep them as loyal customers. APT Profitability proactively identifies up-sell and cross-sell opportunities for new and existing products and services.
About Portal Software, Inc.
Based in Cupertino, California, Portal is the leading provider of customer management and billing software for Internet and emerging next-generation communications services. The company’s real-time solution enables service providers to manage customers, support services, and collect money. Portal’s customers include Qwest Communications, Inktomi, Covad, Deutsche Telecom’s T-Online, Telenor Mobile AS, Juno Online, and France Telecom. Information about Portal and its products can be found at www.portal.com.
About Athene Software
Athene Software provides a suite of customer-focused intelligent Customer Relationship Management (iCRM) software which dynamically predicts customer behaviour, reveals the drivers or reasons for this behavior, delivers pro-active, real-time recommendations to all customer touch points, and continuously learns with each customer interaction. Athene's predictive intelligence provides a 360-degree view of customers throughout their life cycle. Drawing on the expertise of some of the world's best domain experts and machine learning scientists, Athene enables ISPs, subscriber-based e-businesses and Communications Service Providers around the world to proactively build and retain profitable, long-term and loyal customer bases. Athene Software is headquartered in Boulder, Colorado, USA with offices in London. For more information, call +1 303 786-7500 or visit http://www.athenesoft.com
Athene Software, Advanced Predictive Technology Platform, APT, APT Churn, APT Profitability and iCRM are trademarks of Athene Software, Inc.
This press release was distributed by ResponseSource Press Release Wire on behalf of Link Marketing Communications in the following categories: Consumer Technology, Personal Finance, Business & Finance, Computing & Telecoms, for more information visit https://pressreleasewire.responsesource.com/about.