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...IBM extends world-renowned enterprise support to Linux environments...

IBM is committed to enhancing its Linux support offerings and will invest
over $330 million in Linux services development over the next three years.

As Linux begins to move into business and mission-critical areas,
companies want to be assured that the same level of support they have come
to expect from IBM for their IT enterprises will be available for Linux

"Companies are done kicking Linux's tyres, they're excited about its power
and performance promises, and they're now ready to deploy it," said
Patricia Gibbs, vice president, Linux Services, IBM Global Services. "But
because Linux is a 'disruptive' technology, with new, unique features and
capabilities, the availability of support services will be key to
implementing and running seamless Linux operations. IBM has pledged to
customers that we will deliver the solutions and services for every step
of the way."

IBM Global Services already offers the industry's most comprehensive
portfolio of Linux consultative and support solutions, from planning and
design, to implementation and technical assistance. Over 300 IBM
consultants skilled in Linux are available globally to help customers
design, build and enhance their Linux platforms.

IBM will continue to enhance its Linux services by introducing new
offerings. The following services will be available in the first quarter
of 2001:

· Linux Solution for e-business - IBM is rolling-out services to help
customers rapidly deploy and optimise Linux-based e-business environments.
IBM will also begin delivering migration services to help customers
transport applications to a wide variety of IBM and non-IBM platforms
running Linux.

· Open Source Computing Consulting for the Linux Environment - IBM
consultants will educate customers interested in Linux about Open Source
Computing and the Open Source Community.

· Linux Infrastructure Assessment Workshop - This workshop is designed to
help customers assess their IT requirements and business needs once they
have made a commitment to building a Linux-based environment. IBM
consultants will help customers review IT infrastructure needs, Linux
features and strengths, and relate them back to their business

· Web and High Availability Cluster Services - IBM will help customers
design, implement and support Linux clusters for Internet and
enterprise-wide, mission-critical applications.

Through IBM's Operational Support Services, IBM Linux engineers also are
available 24-hours a day to provide customers with technical assistance to
answer usage and installation questions, address product compatibility and
interoperability concerns, and isolate and diagnose problems. To address
the toughest (Level 3) Linux issues, such as code defects, IBM Global
Services will tap the expertise of key Linux distributors, including Red
Hat and Linuxcare. Today, IBM is enhancing its worldwide technical
support capabilities by announcing a Level 3 support relationship with

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Notes to Editor

About IBM

IBM Global Services is the world's largest information technology services
provider, with 2000 revenues of more than $33 billion. Services is the
fastest growing part of IBM, with more than 148,000 professionals serving
customers in 160 countries. IBM Global Services integrates IBM's broad
range of capabilities - services, hardware, software and research - to
help companies of all sizes realise the full value of information
technology. For more information, visit For
information on IBM's Linux support services, visit

For further information:

Bill Mew

IBM Global Services

Tel: 44 (0)20 72025769



Emma Thompson / Nicky Morgan

On behalf of IBM

Tel: 01753 790700


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